Hybrid Employee Support & Onboarding Specialist

Siemens AG; Porto; Hybrid; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Belong & Innovate

Hybrid model

Health insurance

Learning platforms

Shuttle service

Job summary

Siemens AG in Porto is seeking an Employee Support Services Specialist to ensure a seamless experience for employees using internal service platforms and processes. You will support procurement requests, act as a primary contact for headquarters topics, and maintain process documentation.

The ideal candidate has a bachelor’s degree in business or HR, 2+ years in support roles, strong English communication, and a customer-service mindset. This is a hybrid role with travel between Lisbon and Porto.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• 2+ years of experience in employee support roles or service desk environments.
• Excellent communication skills in English, both written and verbal.
• Strong customer service orientation with a proactive, solution-focused mindset.
• Strong interpersonal skills and collaborative mindset.
• Experience with onboarding/offboarding and handling confidential information with discretion.
• Knowledge of SAP systems and identity management tools.
• Willingness to travel regularly between Lisbon and Porto.

Responsibilities

• Supporting internal shopping cart and procurement request processes, ensuring timely resolution and high-quality service delivery.
• Acting as a primary point of contact between employees and the central services (SX) organization for headquarters-related topics.
• Maintaining and updating process documentation and user guidelines to ensure clarity and consistency.
• Collaborating with various internal stakeholders to ensure smooth and efficient workflow operations.
• Monitoring and managing service requests through ticketing systems, ensuring accurate tracking and follow-up.
• Contributing to continuous improvement initiatives and helping implement best practices across support operations.
• Assisting with onboarding and offboarding processes for external employees, including identity and access management coordination.

Job description

Siemens AG in Porto is seeking an Employee Support Services Specialist to ensure a seamless experience for employees using internal service platforms and processes. You will support procurement requests, act as a primary contact for headquarters topics, and maintain process documentation.

The ideal candidate has a bachelor’s degree in business or HR, 2+ years in support roles, strong English communication, and a customer-service mindset. This is a hybrid role with travel between Lisbon and Porto.