Hybrid Customer Experience Specialist (Tech Support)

Joinimagine; Lisboa; Híbrido; EUR 40 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Hybrid work system

Career progression opportunities

Resumo da oferta

Bosch Service Solutions in Lisbon is seeking a Customer Service/Support Coordinator to assist in transitioning legacy communications to modern 4G solutions. You will support transmission unit upgrades for hazard warning systems, ensuring secure, compliant changes while collaborating with a global team.

The role requires German and English proficiency, strong communication, and ability to manage multiple tasks in a fast-paced environment.

Qualificações

• Strong communication and problem-solving skills.
• Customer-oriented mindset with a commercial approach.
• Ability to manage multiple tasks in a dynamic environment.
• Team player with a proactive attitude.

Responsabilidades

• Handling customer interactions and service requests
• Supporting commercial and sales-related activities
• Monitoring project progress and escalating issues when needed
• Coordinating and supporting technical interventions in buildings
• Liaising with internal teams and external stakeholders

Conhecimentos

Customer service

Telecom experience

CRM tools

SAP experience

Microsoft Office

Problem-solving

Communication

Ferramentas

CRM tools

SAP

Descrição da oferta de emprego

Bosch Service Solutions in Lisbon is seeking a Customer Service/Support Coordinator to assist in transitioning legacy communications to modern 4G solutions. You will support transmission unit upgrades for hazard warning systems, ensuring secure, compliant changes while collaborating with a global team.

The role requires German and English proficiency, strong communication, and ability to manage multiple tasks in a fast-paced environment.