Hospitality Operations Specialist (24h/week)

Líbere Hospitality Group; Porto; Sur place; EUR 18 000 - 24 000; Plein temps

Résumé du poste

Líbere Hospitality Group in Porto, Portugal is seeking a Hospitality Operations Specialist to deliver outstanding guest experiences and ensure smooth property operations across our portfolio of properties.

You will supervise front- and back-office tasks, assist guests with check-in, handle stock and maintenance coordination, and work closely with the City Manager to uphold service standards and efficiencies.

Qualifications

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational and time management skills.
• Strong problem-solving and decision-making abilities.
• Previous experience in the hospitality industry preferred.

Responsabilités

• Assist guests with check-in, city info, and more as the main point of contact.
• Supervise cleaning tasks, resolve maintenance issues and follow up on tasks.
• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.
• Support the City Manager and act on their behalf when necessary.

Connaissances

Excellent communication & customer

Independent & team work

Detail-oriented & time management

Problem solving & decision making

Previous hospitality experience

Description du poste

About lhg

Líbere, as part of All Iron Group, was created by the founders of Ticketbis (acquired by eBay in 2016). We are different, agile, and dynamic with great growth. Our vision at Líbere is to create the largest alternative to hotels in Europe, focusing on alternative accommodations where technology, design, and experience will make a difference.

With technology in the center, we are pushing smart buildings and guest experience to the next level. Having automation and data-driven as part of our DNA, we are building attractive hospitality solutions to bring a unique experience to our guests.

The great things you will do

As a Hospitality Operations Specialist at Libere Hospitality, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of our properties. Every day is different, but your responsibilities will include:

Backoffice Area

• Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks.
• Support the City Manager and act on their behalf when necessary.

Administrative Area

• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.

Customer Service Area

• Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.

What are we looking for?

Are you a detail-oriented, customer-centric individual who takes pride in ensuring guests have the best possible experience? Do you enjoy working in a fast-paced environment with a team of dedicated professionals? If so, we would love to have you join our team as a Hospitality Hero!

Qualifications:

• Previous experience in the hospitality industry preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Detail-oriented with excellent organizational and time management skills
• Strong problem-solving and decision-making abilities

Why work with us?

At Libere Hospitality, we believe in creating a positive and supportive work environment where our employees can thrive. We offer:

• We care about Results and People.
• Opportunities for career growth and development
• A supportive and collaborative team environment
• A commitment to work-life balance