Hospitality Operations Customer Expert with Sales (Italian Market)

Cross Border Talents; Lisboa; On-site; EUR 13,950 - 15,389; Full time

Benefits offered by this job

Competitive Compensation Package

Meal allowance

Relocation support with furnished apartments

Health insurance

Long-term career development opportunities

Job summary

A leading hospitality recruitment agency in Lisbon is seeking an Operations Customer Expert - Sales Representative fluent in Italian and English. You will provide expert travel advice, convert inquiries into bookings, and maintain strong customer relationships, ensuring satisfaction throughout the process. The position offers a competitive compensation package, relocation support, and training opportunities.

Qualifications

• Ability to work in a fast-paced, dynamic environment.
• Previous experience in sales, customer service, or hospitality is a plus.
• EU member state passport or a valid residence card for Portugal.

Responsibilities

• Establish and maintain efficient, courteous, and personalized communication with customers in Italian and English.
• Utilize effective sales techniques to convert inquiries into successful reservations.
• Build and maintain strong relationships with travel partners to enhance customer experience.

Skills

Fluent Italian speaker (C2+)

Strong English skills (B2+)

Sales mindset

Excellent communication skills

Customer-oriented

Problem-solving attitude

Job description

Hospitality Operations Customer Expert with Sales (Italian Market)

Job Openings Hospitality Operations Customer Expert with Sales (Italian Market)

About the job Hospitality Operations Customer Expert with Sales (Italian Market)

Location: Lisbon, Portugal
Job Type: Full-Time
Language Requirement: Fluency in Italian and English

Work Schedule: 40 hours per week on a rotational shift schedule (Monday to Friday, between 8 AM and 8 PM).

• Portuguese public holidays apply.

We are seeking a dynamic Operations Customer Expert - Sales Representative to join our sales team in Lisbon. In this role, you will be responsible for providing expert travel advice and assisting customers in booking accommodations while delivering top-tier customer service. Your goal will be to convert inquiries into reservations, ensuring a seamless and satisfying experience for travelers.

Requirements:

• Fluent Italian speaker (C2+) with strong English skills (B2 and higher, written and spoken).
• Strong sales mindset with excellent communication skills.
• Customer-oriented with a problem-solving attitude.
• Ability to work in a fast-paced, dynamic environment.
• Previous experience in sales, customer service, or hospitality is a plus.
• EU member state passport or a valid residence card for Portugal
  

Key Responsibilities:

• Establish and maintain efficient, courteous, and personalized communication with customers in Italian and English.
• Utilize effective sales techniques to convert inquiries into successful reservations.
• Provide accurate and tailored assistance to customers, ensuring they receive the best possible lodging solutions.
• Build and maintain strong relationships with travel partners to enhance customer experience.
• Manage reservations and ensure customer satisfaction throughout the booking process.

If you're passionate about the hospitality industry and have a knack for sales and customer service, apply today to become part of our dynamic team in Lisbon!

Offered:

• Competitive Compensation Package:
  • Christmas and holiday allowances paid in monthly installments
    
  • Meal allowance (EUR 7 net per working day, paid in a meal card)
  • Total package up to EUR 1,250 (with company-provided accommodation) or EUR 1,379 (without accommodation)
• Relocation Support:
  • Fully furnished company-rented apartments available for the first 14 months (for candidates living over 100 km from Lisbon).
  • All utility bills (water, gas, electricity, internet) covered by the company.
• 14 working days of paid training in English.
• Product and customer service training.
• Hands-on experience with industry-leading software.
• Additional Benefits:
  • Health insurance from day one of employment..
  • Long-term career development opportunities.