Hospitality Operations Manager

Líbere Hospitality Group; Porto; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Libere Hospitality Group in Porto seeks a Hospitality Operations Specialist to provide exceptional guest service and ensure smooth operation across our properties.

You will oversee backoffice tasks, manage stock orders, assist with check-in and guest information, and support the City Manager as needed. The role requires excellent communication, teamwork, attention to detail, and a proactive problem-solving mindset to deliver a memorable guest experience.

Qualificações

• Previous experience in the hospitality industry preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Detail-oriented with excellent organizational and time management skills
• Strong problem-solving and decision-making abilities

Responsabilidades

• Backoffice Area: Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks; Support the City Manager and act on their behalf when necessary.
• Administrative Area: Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.
• Customer Service Area: Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.

Conhecimentos

Customer service

Communication skills

Teamwork

Attention to detail

Time management

Problem-solving

Descrição da oferta de emprego

At Libere Hospitality Group we are different, agile and dynamic with great growth. Our vision at Libere is to create the largest alternative to hotels in Europe, focusing on alternative accommodation where technology, design and experience make the difference.

With technology in the center, we are pushing smart buildings and the guest experience to the next level. With automation and knowledge as part of our DNA, we are building hotel solutions to deliver a unique guest experience.

The great things you will do

As a Hospitality Operations Specialist at Libere Hospitality, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of our properties. Every day is different, but your responsibilities will include:

Backoffice Area

• Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks.
• Support the City Manager and act on their behalf when necessary.

Administrative Area

• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.

Customer Service Area

• Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.

What are we looking for

Are you a detail-oriented, customer-centric individual who takes pride in ensuring guests have the best possible experience? Do you enjoy working in a fast-paced environment with a team of dedicated professionals? If so, we would love to have you join our team as a Hospitality Operations Specialist!

Qualifications:

• Previous experience in the hospitality industry preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Detail-oriented with excellent organizational and time management skills
• Strong problem-solving and decision-making abilities

Why work with us?

At Libere Hospitality, we believe in creating a positive and supportive work environment where our employees can thrive. We offer:

We care about Results and People.

Opportunities for career growth and development

A supportive and collaborative team environment