Front Desk & Guest Experience Lead — Hospitality Ops

Líbere Hospitality Group; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Libere Hospitality Group is seeking an Hospitality Operations Specialist to deliver exceptional guest experiences and ensure smooth operations across our properties. You will handle backoffice tasks, coordinate cleaning, maintenance, stock management, and guest communications as the main point of contact.

Join a fast-paced team focused on delivering quality service. If you are detail-oriented, customer-focused, and collaborative, we want you on our team as a Hospitality Hero.

Qualifications

• Previous experience in hospitality preferred.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational and time management skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks.
• Support the City Manager and act on their behalf when necessary.
• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.
• Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.

Skills

Communication skills

Customer service

Detail-oriented

Organizational skills

Time management

Problem solving

Teamwork

Independent work

Job description

Libere Hospitality Group is seeking an Hospitality Operations Specialist to deliver exceptional guest experiences and ensure smooth operations across our properties. You will handle backoffice tasks, coordinate cleaning, maintenance, stock management, and guest communications as the main point of contact.

Join a fast-paced team focused on delivering quality service. If you are detail-oriented, customer-focused, and collaborative, we want you on our team as a Hospitality Hero.