Helpdesk w/ FR

HN Services Portugal; Porto; On-site; EUR 18,000 - 28,000; Full time

Job summary

HN Services Portugal seeks a skilled Helpdesk Support Analyst to join our team in Porto, focusing on enterprise application support and rapid incident resolution.

Collaborate with developers and internal teams, monitor performance, and document resolutions while ensuring system stability. Fluency in English and French is required, along with a customer-focused mindset.

Qualifications

• Experience in applying support for enterprise applications.
• Strong analytical and troubleshooting skills.
• Basic knowledge of databases; SQL is a plus.
• Excellent communication and a customer-focused mindset.
• Fluency in English and French, both written and spoken.

Responsibilities

• Provide support for business-critical applications.
• Investigate, diagnose, and resolve technical and functional incidents.
• Perform root cause analysis and implement long-term solutions.
• Collaborate with internal teams, developers, and external vendors.
• Monitor application performance and help ensure system stability.
• Maintain accurate documentation of issues and resolutions.
• Contribute to the continuous improvement of support processes.

Skills

Application Support

Analytical thinking

Troubleshooting

SQL basics

Communication

English & French

Job description

We are looking for a skilled Helpdesk Support Analyst to join our team. This role is ideal for someone with experience in enterprise application support and a strong problem-solving mindset.

Key Responsibilities:

• Provide support for business-critical applications.
• Investigate, diagnose, and resolve technical and functional incidents.
• Perform root cause analysis and implement long-term solutions.
• Collaborate with internal teams, developers, and external vendors.
• Monitor application performance and help ensure system stability.
• Maintain accurate documentation of issues and resolutions.
• Contribute to the continuous improvement of support processes.

Requirements:

• Proven experience in Application Support (Level 2 or a similar role).
• Strong analytical and troubleshooting skills.
• Basic knowledge of databases; SQL is a plus.
• Good communication skills and a customer-oriented mindset.
• Fluency in English and French, both written and spoken.