Incident & Change Management DevOps Engineer

emagine; Porto; Hybrid; EUR 52,000 - 72,000; Full time

Job summary

emagine seeks an experienced DevOps / Production Support Engineer focused on Incident, Change, and Release Management in a hybrid environment. You will troubleshoot production incidents, perform RCA, and coordinate resolution across multiple teams while supporting deployments and CI/CD improvements.

The role emphasizes Linux (RHEL), Oracle DB support, and automation to improve stability and delivery. Fluency in English is required, with French considered a plus.

Qualifications

• Proven experience in DevOps, SRE, or production support roles.
• Strong production troubleshooting and issue-resolution skills.
• Hands-on in Linux environments, preferably RHEL.
• Experience with incident, problem, change, and release management.

Responsibilities

• Manage and troubleshoot production incidents and service disruptions.
• Perform root cause analysis and contribute to corrective actions.
• Coordinate incident resolution across development, infrastructure, operations, and business teams.
• Deploy applications across Pre-Production and Production environments.

Skills

DevOps

Production Support

Linux

Incident Management

Change Management

CI/CD

Automation

SRE

Oracle SQL

Bash/Shell

Deployment

Tools

Ansible

GitHub

Azure DevOps

Azure Release Management

UC4/Automic

Job description

Are you an experienced DevOps / Production Support Engineer who enjoys solving complex production issues, improving operational processes, and ensuring the reliability of business-critical applications?

We’re looking for an Incident & Change Management DevOps Engineer to join an international technology environment, working in a hybrid model.

This role is ideal for someone who combines strong production support and troubleshooting skills with hands‑on experience in Linux, Oracle, automation, CI/CD, and incident & change management.

You’ll play a key role in ensuring the stability, availability, and continuous improvement of critical applications and services across Production and Pre-Production environments.

What You’ll Be Doing:

• Manage and troubleshoot production incidents and service disruptions, ensuring timely diagnosis, escalation, and resolution.
• Perform root cause analysis (RCA) and contribute to long‑term corrective and preventive actions.
• Coordinate incident resolution across development, infrastructure, operations, and business teams.
• Execute and validate application deployments across Pre-Production and Production environments.
• Manage production changes, ensuring deployment quality, rollback readiness, and post‑deployment validation.
• Monitor applications, batch jobs, scheduled workloads, integrations, and business‑critical processes.
• Identify repetitive operational activities and develop automation solutions and scripts to improve efficiency.
• Contribute to CI/CD pipeline improvements, release automation, Infrastructure as Code, and configuration management.
• Support Oracle database environments, including SQL‑based troubleshooting, validation, and operational activities.
• Create and maintain runbooks, deployment guides, troubleshooting procedures, and technical documentation.
• Support knowledge transfer and operational readiness for new applications and services.
• Previous experience in DevOps, SRE, Application Production Support, or IT Operations.
• Strong experience with Incident, Problem, Change, and Release Management.
• Solid hands‑on knowledge of Linux / Unix environments, ideally Red Hat Enterprise Linux (RHEL).
• Strong scripting skills, particularly Bash / Shell Scripting.
• Experience with Oracle Database and SQL, including tools such as SQL Developer and SQL*Plus.
• Experience with CI/CD pipelines, GitHub, Azure DevOps, and Azure Release Management.
• Knowledge of automation and configuration management tools such as Ansible.
• Experience with production deployments, monitoring, batch processing, and workload scheduling.
• Exposure to UC4 / Automic Workload Automation is highly valued.
• Knowledge of AWS and/or Microsoft Azure environments.
• Familiarity with CyberArk, Salesforce, Infrastructure Automation, and SRE principles is a plus.
• Strong troubleshooting skills and the ability to remain effective in business‑critical production environments.
• Fluent English for collaboration with international teams.
• French is a plus, but not mandatory.

What Will Make You Stand Out:

• A proactive and autonomous approach to solving production issues.
• Strong ownership and accountability.
• Experience working with complex, enterprise‑scale environments.
• A strong automation and continuous improvement mindset.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Strong documentation and knowledge‑sharing practices.

Language: English required | French is a plus

If you enjoy working at the intersection of Production Support, Incident Management, DevOps, and Automation, this could be a great opportunity to take on a key role in a business‑critical technology environment.