Helpdesk Team Leader

Clan; Porto; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Integration into growing team

Professional development in an intl./m

Support from Clan

Job summary

Clan seeks a seasoned IT Helpdesk professional to establish and lead local IT support in Porto. You will ensure workstation readiness, end-user support, and supervise a small Helpdesk team while coordinating with central IT and business stakeholders.

Fluency in English is mandatory; knowledge of French or German is a plus. This is an opportunity to shape the setup and processes in an international environment with clear growth paths.

Qualifications

• More than 5 years of experience in Helpdesk, end-user support, or IT operations.
• Proven ability to coordinate ticket queues, priorities, escalations, and service routines.
• Hands-on knowledge of Windows, Microsoft 365, laptops, desktops, and peripherals.
• Experience with ITSM tools, incident categorization, and escalation processes.
• Ability to act as a technical specialist and resolve support tickets directly.
• Strong organizational skills, with the ability to structure activities, document procedures, and support team growth.
• Excellent communication and customer service skills, with the ability to interact effectively at both local and international levels.
• Fluency in English (mandatory); French and German are considered a plus.

Responsibilities

• Launch and stabilize local IT support for the new organization.
• Ensure workstation readiness and provide end-user support.
• Coordinate the local Helpdesk team, supervising approximately two team members.
• Resolve support tickets and act as the technical point of reference for complex cases.
• Support office connectivity, equipment provisioning, meeting room setup, and printer configuration.
• Collaborate with central IT teams and business stakeholders.

Skills

End-user support

IT operations

Ticket coordination

Fluent English

Customer service

Communication

Organizational skills

Team coordination

Tools

Windows

Microsoft 365

Hardware peripherals

ITSM tools

Job description

Sobre a função

A global industrial group is expanding its presence in Porto and building a team to support a variety of internal business activities.

This position offers the opportunity to work in a dynamic and evolving environment where you can make a tangible impact from the outset. As an early team member, you will have the opportunity to contribute to the setup of activities, help define effective ways of working and take responsibility for key deliverables. The role offers exposure to an international environment and the possibility to expand your skills and responsibilities over time.

O que terás de fazer

• -Launch and stabilize local IT support for the new organization;
• - Ensure workstation readiness and provide end-user support;
• - Coordinate the local Helpdesk team, supervising approximately two team members;
• - Resolve support tickets and act as the technical point of reference for complex cases;
• - Support office connectivity, equipment provisioning, meeting room setup, and printer configuration;
• - Collaborate with central IT teams and business stakeholders.

O que deves garantir

• -More than 5 years of experience in Helpdesk, end-user support, or IT operations;
• - Proven ability to coordinate ticket queues, priorities, escalations, and service routines;
• - Hands-on knowledge of Windows, Microsoft 365, laptops, desktops, and peripherals;
• - Experience with ITSM tools, incident categorization, and escalation processes;
• - Ability to act as a technical specialist and resolve support tickets directly;
• - Strong organizational skills, with the ability to structure activities, document procedures, and support team growth;
• - Excellent communication and customer service skills, with the ability to interact effectively at both local and international levels;
• - Fluency in English (mandatory); French and German are considered a plus.

O que te proporcionamos

• -Integration into a growing team with close guidance and continuous support;
• - Opportunity for professional development in an international and multicultural environment;
• - Security and transparency throughout the recruitment process, with dedicated support from Clan.
• -More than 5 years of experience in Helpdesk, end-user support, or IT operations;
• - Proven ability to coordinate ticket queues, priorities, escalations, and service routines;
• - Hands-on knowledge of Windows, Microsoft 365, laptops, desktops, and peripherals;
• - Experience with ITSM tools, incident categorization, and escalation processes;
• - Ability to act as a technical specialist and resolve support tickets directly;
• - Strong organizational skills, with the ability to structure activities, document procedures, and support team growth;
• - Excellent communication and customer service skills, with the ability to interact effectively at both local and international levels;
• - Fluency in English (mandatory); French and German are considered a plus.