Helpdesk (Lisbon- Onsite)

Claranet; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic team environment

Competitive salary package

Career development opportunities

Resumo da oferta

Claranet is seeking a Helpdesk for a client on our Talent Team in Lisbon, Portugal. You will provide first- and second-level technical support, remotely and in person, across hardware, applications and systems, as well as support for institutional events.

You must have at least 3 years of experience in user support, Windows 10/11, hardware maintenance, TCP/IP networking, MS Office in Exchange, and familiarity with ticketing tools. ITIL knowledge is a plus and opportunities for growth are offered.

Qualificações

• A minimum of 3 years of experience in support and workplace assistance.
• Support for Windows 10 and Windows 11 operating systems.
• Installation, configuration, and maintenance of hardware and peripherals (desktops, laptops, printers, scanners, among others).
• Knowledge of TCP/IP networks, including configuration of IP addressing, gateways, DNS, and basic connectivity diagnostics.
• Use, configuration, and troubleshooting of Microsoft Office productivity tools (Word, Excel, PowerPoint, and Outlook in an Exchange environment).
• Use of incident and ticket management tools (e.g., EasyVista, ServiceNow, ManageEngine).
• Diagnosis and resolution of incidents at the software and operating system level.
• Basic knowledge of IT security (antivirus, firewalls, update management, and best practices).
• Knowledge of ITIL best practices.

Responsabilidades

• Provide first- and second-level technical support, both remotely and in person, to end users, covering hardware, applications, and systems, as well as support for institutional events.

Conhecimentos

3+ years in support

Windows 10/11

Hardware installation

TCP/IP networking

Office in Exchange environment

Ticketing tools

ITIL knowledge

Ferramentas

EasyVista

ServiceNow

ManageEngine

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Helpdesk for a client on our Talent Team.

Your responsibilities include:

• Provide first- and second-level technical support, both remotely and in person, to end users, covering hardware, applications, and systems, as well as support for institutional events.

You must have:

• A minimum of 3 years of experience in support and workplace assistance;
• Support for Windows 10 and Windows 11 operating systems;
• Installation, configuration, and maintenance of hardware and peripherals (desktops, laptops, printers, scanners, among others);
• Knowledge of TCP/IP networks, including configuration of IP addressing, gateways, DNS, and basic connectivity diagnostics;
• Use, configuration, and troubleshooting of Microsoft Office productivity tools (Word, Excel, PowerPoint, and Outlook in an Exchange environment);
• Use of incident and ticket management tools (e.g., EasyVista, ServiceNow, ManageEngine);
• Diagnosis and resolution of incidents at the software and operating system level;
• Basic knowledge of IT security (antivirus, firewalls, update management, and best practices);
• Knowledge of ITIL best practices.

We offer:

• Integration into a dynamic and motivated team to perform the role.
• Salary package in line with the responsibilities of the role.
• Professional growth and career development opportunities.