Helpdesk | 1 Week On / 1 Week Off | Oeiras

A2IT Technology; Oeiras; Híbrido; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

A2IT Technology in Portugal is seeking a 1st line technical support professional to handle user assistance and ticket management. The role operates under SLA-driven conditions with rotating shifts and some remote work possible.

Expect to answer calls, triage issues, dispatch incidents, and escalate complex problems to specialists. Training will be provided on-site to ensure service excellence.

Qualificações

• High School Diploma (12th grade).
• Minimum 2 years of experience in Helpdesk / Service Desk.
• Good communication and problem-solving skills.
• Ability to work under pressure.
• Availability for rotating shifts.
• Driving licence and own car, particularly due to the later shift, or residence close to the workplace.
• Full training will be provided on-site.

Responsabilidades

• Answer technical support calls and assist users;
• Understand and triage reported issues;
• Create and manage tickets;
• Dispatch incidents to the appropriate teams;
• Perform basic ticket resolution;
• Escalate more complex issues to the relevant technical teams;
• Work in a dynamic, SLA-driven environment.

Conhecimentos

Communication skills

Problem-solving

Ability to work under pressure

Customer service

Formação académica

High School Diploma (12th grade)

Descrição da oferta de emprego

Do you have experience in 1st line technical support, ticket management and user assistance? This opportunity could be for you.

Rotational shifts: 08:00–16:00 and 16:00–00:00

The schedule follows a 1 week on / 1 week off rotation: you’ll work one full week in the assigned shift, followed one full week off. The shift then rotates between 08:00–16:00 and 16:00–00:00. Some shifts can be performed remotely, according to the established service schedule.

What will you do?

• Answer technical support calls and assist users;
• Understand and triage reported issues;
• Create and manage tickets;
• Dispatch incidents to the appropriate teams;
• Perform basic ticket resolution;
• Escalate more complex issues to the relevant technical teams;
• Work in a dynamic, SLA-driven environment.

A strong communication profile is essential, as the role involves a high volume of phone-based support and dealing with potentially stressful situations. You’ll need to remain calm, understand the issue quickly and ensure it reaches the right team.

• High School Diploma (12th grade);
• Minimum 2 years of experience in Helpdesk / Service Desk;
• Good communication and problem-solving skills;
• Ability to work under pressure;
• Availability for rotating shifts;
• Driving licence and own car, particularly due to the later shift, or residence close to the workplace.

Full training will be provided on-site.

If you have the right mindset, attitude and communication skills, we’d like to hear from you.