IT Support Technician L1/L2

Consort Group; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance €10/day

Free health insurance

Free life insurance

Free day off on birthday

Resumo da oferta

Consort Group in Portugal is expanding its onsite IT support team and seeks several L1/L2 IT Support Technicians to assist more than 12,000 users across Lisbon and Porto, delivering quick and effective resolution of incidents and service requests.

The role is 100% onsite with shifts between 8:00 AM and 7:00 PM, Monday to Friday, including occasional weekend or public holiday support; you will work with Windows, macOS, Office 365, and ServiceNow to maintain a high-quality user experience.

Qualificações

• Experience in End-User Support / Desktop Support.
• Experience supporting Windows, macOS and Office 365 environments.
• Familiarity with ITIL and ITSM tools is a plus.

Responsabilidades

• Provide onsite IT support to end users.
• Diagnose and resolve hardware and software incidents.
• Install, configure and troubleshoot PCs, laptops, tablets, and peripherals.

Conhecimentos

End-User Support

Desktop Support

Windows OS

macOS

Microsoft 365

Email solutions

IT hardware

ServiceNow

Teamwork

Customer focus

Ferramentas

ServiceNow

Descrição da oferta de emprego

What we offer:

• Join one of the most powerful players in the global market
• Meal allowance: €10 per day
• Free health insurance
• Free life insurance
• Free day off on your birthday

Your Mission :

As part of the expansion of an onsite IT support team in Portugal, we are looking for several L1/L2 IT Support Technicians to provide support to users within a large international banking environment.

You will join a team providing onsite IT support to more than 12,000 users across several locations in Lisbon and Porto.

Your objective: deliver an excellent user experience by quickly and efficiently resolving IT incidents and service requests related to end-user workplace environments.

Shifts between 8:00 AM and 7:00 PM, Monday to Friday

Your Main Responsibilities :

On a daily basis, you will be responsible for:

• Providing onsite IT support to end users.
• Diagnosing and resolving hardware and software incidents.
• Installing, configuring and troubleshooting PCs, laptops, tablets, smartphones and peripherals.
• Supporting Windows, macOS and iOS environments.
• Installing, reinstalling and troubleshooting standard and business applications.
• Handling incidents related to network and Wi‑Fi connectivity.
• Providing support for printers and multifunction devices.
• Logging, tracking and updating incidents and service requests in ServiceNow.
• Escalating incidents to the appropriate teams when necessary.
• Supporting IT equipment stock and inventory management.
• Maintaining technical documentation and keeping the Knowledge Base up to date.
• Collaborating with local and international IT teams.

Your Profile :

You have previous experience in End-User Support / Desktop Support and are comfortable supporting users across the following environments and technologies:

• Windows
• macOS
• Microsoft Office / Microsoft 365
• Email and messaging solutions
• Smartphones / tablets / iPhones
• PC and laptop hardware
• End-user applications
• Ticketing / ITSM tools, ideally ServiceNow

The following would be a plus:

• ITIL certification
• Microsoft certifications
• Hardware certifications
• Knowledge or previous experience with banking or financial applications

Soft Skills

Beyond technical expertise, we are looking for professionals with a strong customer and user-oriented mindset.

To succeed in this role, you should demonstrate:

• Clear and professional communication
• Strong teamwork skills
• Ability to work independently
• Flexibility and adaptability
• Ability to interact effectively with a wide range of users and stakeholders
• Strong attention to detail when tracking and documenting incidents

Location & Working Arrangements :

Location: Portugal --> Lisbon or Porto

The position is 100% onsite.

Working Hours : the service operates from Monday to Friday between 8:00 AM and 7:00 PM, based on a rotating shift system:

• 8:00 AM - 5:00 PM
• 9:00 AM - 6:00 PM
• 10:00 AM - 7:00 PM

Occasional support may be required on weekends or public holidays, depending on operational needs.