Banking IT Helpdesk Pro - Desktop & User Support

Caixa Mágica Software; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Tech equipment + SIM Card + smartphone

Social events and team buildings

Training in the latest technologies

Coffee, fruits, snacks and welcoming <

Resumo da oferta

Caixa Mágica Software has an opening for a Helpdesk specialist to provide end-user IT support for a large user base in Portugal, chiefly on-site. The role focuses on provisioning desktop hardware, software and tooling while maintaining secure and stable IT services.

You will handle desktop issues, coordinate with global teams, and support mobile devices. The position offers a permanent contract, health insurance and ongoing training within a dynamic, youthful environment.

Qualificações

• Experience providing desktop support for Windows and MacOS.
• Strong customer service orientation and communication skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Serve as the primary contact for desktop support issues, responding to queries and requests.
• Provide first contact resolution for hardware and software issues to minimize disruption.
• Document all interactions in the ticketing system and escalate when needed.

Conhecimentos

Desktop support

Windows

MacOS

Customer service

Teamwork

Ferramentas

Ticketing system

MS Office

Remote support tools

Mobile devices support

Descrição da oferta de emprego

Caixa Mágica Software has an opening for a Helpdesk specialist to provide end-user IT support for a large user base in Portugal, chiefly on-site. The role focuses on provisioning desktop hardware, software and tooling while maintaining secure and stable IT services.

You will handle desktop issues, coordinate with global teams, and support mobile devices. The position offers a permanent contract, health insurance and ongoing training within a dynamic, youthful environment.