Head Housekeeper: Lead Luxury Hotel Standards

Staycity Group; Lisboa; Presencial; EUR 32 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus scheme

Discounted rates

Education support

Volunteer days

EAP

Resumo da oferta

Wilde is seeking a Head Housekeeper to uphold luxury hotel standards and lead our housekeeping team in a fast-paced, service-driven environment in Lisbon. You will manage daily operations, ensure exceptional cleanliness, and drive the department’s performance in alignment with Staycity Group’s Brand SOPs.

Join a dynamic team committed to inclusivity, sustainability, and delivering memorable guest experiences across European cities.

Qualificações

• 4+ years housekeeping experience in a similar role within lifestyle or luxury hotels.
• Previous people management experience.
• Local market knowledge preferred.
• Adaptability to feedback, guest needs and operational demands.

Responsabilidades

• Implement and uphold SOPs for the Housekeeping department.
• Maintain property's presentation and hygiene to high standards.
• Inspect all goods received by Housekeeping for quality and quantity.
• Lead weekly Q&E inspections.
• Collaborate with Maintenance to ensure rooms are presentable and ready.
• Manage department payroll budget in line with property budget.
• Oversee equipment inventory and timely procurement.
• Coordinate with external partners to meet KPOs and brand standards.
• Act as Staycity Group ambassador and promote sustainability initiatives.

Conhecimentos

Housekeeping experience

People management

Local market knowledge

Adaptability

Descrição da oferta de emprego

Wilde is seeking a Head Housekeeper to uphold luxury hotel standards and lead our housekeeping team in a fast-paced, service-driven environment in Lisbon. You will manage daily operations, ensure exceptional cleanliness, and drive the department’s performance in alignment with Staycity Group’s Brand SOPs.

Join a dynamic team committed to inclusivity, sustainability, and delivering memorable guest experiences across European cities.