Guest Experience Manager

Wilde; Lisboa; Presencial; EUR 12 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working patterns

Bonus scheme tied to goals

Discounted overnight stays for you and

Refer and earn up to €550

Education Support to foster skills

Volunteer days: 2 paid per year

EAP: Employee Assistance Program

Resumo da oferta

Wilde is seeking a Guest Services Host in Lisbon to join our vibrant team across the lobby, reception and public spaces of our aparthotels. You will welcome guests, coordinate with departments and help deliver the Wilde brand experience in a high-energy setting.

You should have 2+ years in hospitality, knowledge of Front Office operations, and enthusiasm to learn. We offer flexible schedules, development opportunities, and a supportive, inclusive culture.

Qualificações

• 2+ years experience in a similar role within hospitality or lifestyle hotel is required.
• Knowledge of Front Office operations.
• Some F&B/Barista experience preferred, with training available.

Responsabilidades

• Welcome guests and assist across lobby, reception and bar areas.
• Craft cocktails and maintain a fun, fast-paced environment.
• Represent Wilde as the brand ambassador with energy and flair.
• Collaborate with multiple departments to deliver excellent service.
• Ensure health & safety and handle guest feedback professionally.

Conhecimentos

Front Office operations

Descrição da oferta de emprego

Wilde is seeking a Guest Services Host in Lisbon to join our vibrant team across the lobby, reception and public spaces of our aparthotels. You will welcome guests, coordinate with departments and help deliver the Wilde brand experience in a high-energy setting.

You should have 2+ years in hospitality, knowledge of Front Office operations, and enthusiasm to learn. We offer flexible schedules, development opportunities, and a supportive, inclusive culture.