Head Coach: Store Leadership & Customer Experience

FashionUnited; Odivelas; Híbrido; EUR 25 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus payments

Employee discounts

Career development

Resumo da oferta

NIKE, Inc. in Lisbon area (Portugal) seeks a Head Coach to lead Nike Retail Stores with a focus on delivering exceptional customer experiences and building a high-performing team.

You will coach and develop a diverse workforce, manage budgets and operations to hit sales targets, and implement Nike strategies including sustainability and digital services. Strong English, leadership, and communication are essential.

Qualificações

• A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree.
• A minimum of 4 years management experience.
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management.
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
• Proficient in Microsoft Office products and retail business systems.
• Ability to communicate in English.
• Ability to build, lead and manage high-performing teams.
• Ability to utilize tools to support conflict resolution and employee coaching and counseling.
• Ability to work weekends, evenings and holidays as needed.

Responsabilidades

• Creating a welcoming environment in the store to provide a unique shopping experience to our consumers
• Building, leading, and developing a diverse team and ensuring an excellent work atmosphere
• Managing store budgets and operations to reach sales targets, optimize services and improve the consumer satisfaction
• Supporting and implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services)
• Providing insights for an optimized positioning of the store in the local region
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

Conhecimentos

Leadership experience

Customer service

Team coaching

English language

Communication

Shift/weekend flexibility

Formação académica

Bachelor's Degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

NIKE, Inc. in Lisbon area (Portugal) seeks a Head Coach to lead Nike Retail Stores with a focus on delivering exceptional customer experiences and building a high-performing team.

You will coach and develop a diverse workforce, manage budgets and operations to hit sales targets, and implement Nike strategies including sustainability and digital services. Strong English, leadership, and communication are essential.