Guest Experience Specialist - Front Desk & Operations

Líbere Hospitality Group; Porto; On-site; EUR 21,000 - 28,000; Full time

Job summary

Libere Hospitality Group is seeking a Hospitality Operations Specialist to ensure exceptional guest experiences and smooth property operations. You will oversee backoffice tasks, assist the City Manager, and manage stock, invoices, and guest communications to deliver a seamless stay.

Ideal candidates have hospitality experience, strong communication, and the ability to work independently or in a team within a fast-paced environment. Join a dynamic team focused on results and guest satisfaction.

Qualifications

• Previous experience in the hospitality industry preferred.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational and time management skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks.
• Support the City Manager and act on their behalf when necessary.
• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.
• Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.

Skills

Communication

Customer service

Teamwork

Detail oriented

Organizational skills

Time management

Problem-solving

Decision-making

Job description

Libere Hospitality Group is seeking a Hospitality Operations Specialist to ensure exceptional guest experiences and smooth property operations. You will oversee backoffice tasks, assist the City Manager, and manage stock, invoices, and guest communications to deliver a seamless stay.

Ideal candidates have hospitality experience, strong communication, and the ability to work independently or in a team within a fast-paced environment. Join a dynamic team focused on results and guest satisfaction.