Front Desk Receptionist 32h/week

Líbere Hospitality Group; Porto; On-site; EUR 21,000 - 28,000; Full time

Job summary

Libere Hospitality Group is seeking a Hospitality Operations Specialist to ensure exceptional guest experiences and smooth property operations. You will oversee backoffice tasks, assist the City Manager, and manage stock, invoices, and guest communications to deliver a seamless stay.

Ideal candidates have hospitality experience, strong communication, and the ability to work independently or in a team within a fast-paced environment. Join a dynamic team focused on results and guest satisfaction.

Qualifications

• Previous experience in the hospitality industry preferred.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational and time management skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks.
• Support the City Manager and act on their behalf when necessary.
• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.
• Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.

Skills

Communication

Customer service

Teamwork

Detail oriented

Organizational skills

Time management

Problem-solving

Decision-making

Job description

At Libere Hospitality Group we are different, agile and dynamic with great growth. Our vision at Libere is to create the largest alternative to hotels in Europe, focusing on alternative accommodation where technology, design and experience make the difference.

With technology in the center, we are pushing smart buildings and the guest experience to the next level. With automation and knowledge as part of our DNA, we are building hotel solutions to deliver a unique guest experience.

The great things you will do

As a Hospitality Operations Specialist at Libere Hospitality, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of our properties. Every day is different, but your responsibilities will include:

Backoffice Area

• Supervise cleaning tasks, resolve maintenance issues, and follow up on pending tasks.
• Support the City Manager and act on their behalf when necessary.

Administrative Area

• Manage stock orders, lost and found, invoices, purchases, and laundry/amenities logistics.

Customer Service Area

• Assist guests with check-in, city info, and more, ensuring effective communication as their main point of contact.

What are we looking for

Are you a detail-oriented, customer-centric individual who takes pride in ensuring guests have the best possible experience? Do you enjoy working in a fast-paced environment with a team of dedicated professionals? If so, we would love to have you join our team as a Hospitality Hero!

Qualifications:

• Previous experience in the hospitality industry preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Detail-oriented with excellent organizational and time management skills
• Strong problem-solving and decision-making abilities

Why work with us?

At Libere Hospitality, we believe in creating a positive and supportive work environment where our employees can thrive. We offer:

We care about Results and People.

Opportunities for career growth and development

A supportive and collaborative team environment