Guest Experience Front Office Manager – Luxury Hotel Lisbon

Martinhal Luxury Resorts; Lisboa; Presencial; EUR 38 000 - 48 000; Tempo integral

Resumo da oferta

Martinhal Luxury Resorts in Lisbon is seeking a Front Office Manager to lead the Front Office, Concierge and Porter teams, ensuring exceptional guest experiences and efficient departmental administration.

The ideal candidate will have at least 2 years in a Front Office management role in a 4- or 5-star hotel, fluent in Portuguese and English, strong leadership, PMS and Excel skills, and availability to work weekends.

Qualificações

• At least 2 years in a Front Office management role in a 4- or 5-star hotel.
• Fluent in Portuguese and English.
• Strong leadership and people-management skills.
• Availability to work weekends and holidays.
• Proficient with PMS and Excel for reporting and operations.

Responsabilidades

• Lead the Front Office, Concierge and Porter teams to deliver guest satisfaction.
• Ensure efficient departmental administration and smooth operations.
• Maintain high standards of service and escalate issues as needed.

Conhecimentos

Leadership

PMS (Property Management System)

Excel

Weekend availability

Portuguese

English

Ferramentas

PMS (Property Management System)

Descrição da oferta de emprego

Martinhal Luxury Resorts in Lisbon is seeking a Front Office Manager to lead the Front Office, Concierge and Porter teams, ensuring exceptional guest experiences and efficient departmental administration.

The ideal candidate will have at least 2 years in a Front Office management role in a 4- or 5-star hotel, fluent in Portuguese and English, strong leadership, PMS and Excel skills, and availability to work weekends.