Front Office Manager (M/F)

Martinhal; Lisboa; Híbrido; EUR 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meals on duty

Career progression opportunities

Resumo da oferta

Martinhal Lisbon Oriente is recruiting a Front Office Manager (M/F) to lead the Front Office, Concierge and Porter operations. The role combines on-the-floor leadership with strong administrative responsibilities to ensure outstanding guest experiences and efficient departmental management.

The ideal candidate will have at least 2 years in a Front Office Manager or Assistant role within a 4- or 5-star hotel, fluent Portuguese and English, a hospitality degree, and availability for weekend/public

Qualificações

• Minimum 2 years experience as Front Office Manager or Assistant Front Office Manager in a 4- or 5-star hotel.
• Fluent in Portuguese and English; French or Spanish is a plus.
• Availability to work shifts, including weekends and public holidays.
• Experience with serviced apartments or extended-stay properties is desirable.

Responsabilidades

• Lead, develop and supervise the Front Office team.
• Ensure high-quality check-in, check-out and guest experience.
• Manage guest complaints and service recovery situations.
• Coordinate daily with Housekeeping, Maintenance, F&B and Reservations.
• Oversee billing, city, tax, deposits, night audit and cash closing procedures.
• Monitor operational, financial and guest satisfaction indicators.
• Manage department schedules, costs and overtime.
• Recruit, train and evaluate team members.

Conhecimentos

Leadership

Guest focus

Team management

PMS systems

Excel skills

Bilingual English-Portuguese

Formação académica

Hospitality Management or Tourism degree

Ferramentas

Opera PMS

Descrição da oferta de emprego

Martinhal Resorts is a leading brand in luxury holiday experiences in Portugal, welcoming international guests since the opening of its first resort in Sagres, Algarve, in 2010. Our family-owned hotels and resorts seamlessly combine luxury, family and design, while our genuine hospitality philosophy comes to life through the dedication and passion of our team members every day.

We are recruiting: Front Office Manager (M/F)

The Front Office Manager is responsible for leading the entire Front Office, Concierge and Porter operations, ensuring an outstanding guest experience as well as the efficient administrative and financial management of the department. This is a highly operational role requiring a strong on-the-floor presence, quick decision-making skills and excellent organisational abilities.

Key Responsibilities:

• Lead, develop and supervise the Front Office team;
• Ensure the quality of the check-in, check-out and overall guest experince;
• Manage guest compaints and service recovery situations;
• Coordinate daily with Housekeeping, Maintenance, F&B and Reservations departments;
• Oversee billing, city, tax, deposits, night audit and cash closing procedures;
• Monitor operational, financial and guest satisfaction performance indicators;
• Manage departmental schedules, costs and overtime;
• Recuit, train and evaluate team members.

Ideal Candidate Profile:

• Minimum of 2 years experience in a Front Office Manager or Assistant Front Office Manager role within a 4 or 5-star hotel environment;
• Strong guest focus and leadership skills;
• Proven ability to balance operational responsibilities with administrative tasks;
• Good knowledge of hotel PMS systems and strong Excel skills;
• Fluent in Portuguese and English (French or Spanish will be considered an advantage);
• Degree in Hospitality Management, Tourism or a related field;
• Availability to work shifts, including weekends and public holidays;
• Experince in properties with serviced apartments or extendend-stay acommodation is highly desirable.

What We Offer:

• Competitive salary and benefits package;
• Ongoing training and continuous support;
• Health insurance and meals on duty;
• Exciting career progression opportunities within the group.

Location: Martinhal Lisbon Oriente

Since 2023, Martinhal Lisbon Oriente has been creating extraordinary and memorable experiences for guests from around the world. By joining us, you will become part of a dynamic team that is helping shape the future of hospitality in Lisbon, working in an exclusive environment: a stylish oasis in the vibrant Parque das Nações district. Your talents will not only be recognised, but truly valued, within a culture focused on growth, development and continuous improvement.

Join Martinhal Lisbon Oriente and become part of a unique experience where luxury meets genuine hospitality. At the heart of our success are our people. Be the next key member of our exceptional team.

All applications will be treated confidentially in accordance with Data Protection legislation. Only candidates whose profile matches the requirements of the role will be contacted. The remaining applications will be kept on file for future recruitment and selection opportunities.

All applications will be treated confidentially under the Data Protection Act. Only applications that meet the desired profile will be considered, the others will be kept in the database for future recruitment and selection processes.