Guest Experience Coordinator — Front Desk Lead

CBRE Group, Inc.; Lisboa; Hybrid; EUR 18,000 - 24,000; Full time

Job summary

CBRE Group, Inc. is seeking a Receptionist Sr. Coordinator to provide advanced administrative support across multiple departments within the Workplace Experience function.

You will greet visitors, answer calls, set up meeting rooms, and handle routine office tasks with an emphasis on service quality and professionalism. In this role, you will manage conference room scheduling, visitor passes, mail, and vendor coordination while maintaining a polished reception area and supporting building

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to clearly explain detailed information within the team.
• Strong problem-solving and organizational skills.
• Experience greeting visitors and handling calls is a plus.

Responsibilities

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors upon arrival; issue visitor passes and escort to locations.
• Schedule and prepare meeting rooms; arrange catering and tech equipment.
• Distribute faxes, packages, and order office supplies.
• Screen and manage mail and freight; arrange messenger service.
• Maintain reception areas, conference rooms, café, and common areas.
• Arrange hospitality services for guests (transportation, tickets, reservations).
• Identify and solve routine problems without supervisory approval.
• Evaluate and select solutions from established options.
• Impact the team through service quality.
• Follow standardized procedures with regular supervision.

Skills

Administrative support

Problem-solving

Organizational skills

MS Office

Communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Receptionist Sr. Coordinator to provide advanced administrative support across multiple departments within the Workplace Experience function.

You will greet visitors, answer calls, set up meeting rooms, and handle routine office tasks with an emphasis on service quality and professionalism. In this role, you will manage conference room scheduling, visitor passes, mail, and vendor coordination while maintaining a polished reception area and supporting building