Community Experience Lead – Coworking & Events

Aticco; Arroios; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working hours

Wellness program (yoga/gym)

Free breakfasts

Discounted meals

Team events

Job summary

Aticco welcomes a dynamic on-site receptionist to join our coworking communities. You will greet members, resolve issues, and support sales and facilities teams to ensure a vibrant, productive environment.

With 1–3 years in coworking, hospitality, corporate reception, events, or retail, you will uphold checklists, manage vendors, and promote add-on services while using CRM and ticketing tools. Fluent Portuguese and English are required; Spanish or other languages are a plus.

Qualifications

• 1–3 years of experience in coworking, hospitality, corporate reception, events or retail.
• Warm, sensitive approach to members, quick issue resolution, know when to escalate.
• Ensure adherence to checklists, maintenance and vendor management.
• Address inquiries with empathy, drive activities, promote add-on revenue.
• Advanced level of Portuguese and English; Spanish or other language a plus.

Responsibilities

• Handle daily opening, closing, and rounds as on-site lead when manager is away.
• Log, track, and resolve issues via ticketing system; supervise on-site vendors.
• Serve as primary contact for requests; onboard/off-board members with Sales and Facilities.
• Coordinate events, promote app/Slack usage, identify churn risks.
• Organize team tasks and shifts; provide onboarding/training for new staff.
• Conduct tours, manage meeting rooms/events sales, prepare building reports.

Skills

Coworking experience

Hospitality experience

Reception / customer service

Empathy & problem solving

Portuguese & English fluency

Spanish or other languages a plus

Job description

Aticco welcomes a dynamic on-site receptionist to join our coworking communities. You will greet members, resolve issues, and support sales and facilities teams to ensure a vibrant, productive environment.

With 1–3 years in coworking, hospitality, corporate reception, events, or retail, you will uphold checklists, manage vendors, and promote add-on services while using CRM and ticketing tools. Fluent Portuguese and English are required; Spanish or other languages are a plus.