Senior Receptionist & Workplace Experience Lead

CBRE Portugal; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Job summary

CBRE Portugal is seeking a Receptionist Sr. Coordinator to provide advanced administrative support across multiple departments. You will greet visitors, answer calls, schedule meetings, and maintain the reception and common areas.

The role sits within Workplace Experience, delivering world‑class client service for the building's occupants and visitors, with emphasis on security protocols and professional presentation.

Qualifications

• High School Diploma or GED with 2–3 years of job-related experience.
• Understanding of work routines, procedures, and systems.
• Intermediate problem-solving skills with ability to choose solutions without supervision.
• Ability to explain detailed information clearly within the team.
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and proactive mindset.

Responsibilities

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients and visitors, issue passes, follow security protocols, and escort visitors.
• Schedule and prepare meeting spaces, arrange catering, and secure tech equipment.
• Handle clerical tasks including faxes, packages, and office supplies.
• Screen mail and packages and arrange messenger services.
• Maintain reception areas and coordinate housekeeping and services.
• Arrange hospitality services for guests (transport, tickets, reservations).
• Identify and resolve typical work-area issues without supervision.
• Select solutions from established options and impact team quality.
• Follow standardized procedures with regular supervisory guidance.

Skills

Call handling

Visitor greeting

Meeting room management

Office administration

Mail & packages

Hospitality coordination

Customer service

Problem solving

Team impact

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Portugal is seeking a Receptionist Sr. Coordinator to provide advanced administrative support across multiple departments. You will greet visitors, answer calls, schedule meetings, and maintain the reception and common areas.

The role sits within Workplace Experience, delivering world‑class client service for the building's occupants and visitors, with emphasis on security protocols and professional presentation.