Dutch Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation

Mercier Consultancy Medical; Portugal; Hybrid; EUR 21,474 - 23,008; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

Health Insurance

Job summary

A consultancy firm is seeking a Dutch Speaking Customer Service Agent to provide exceptional support to Dutch-speaking clients from Portugal. The role offers a competitive salary, fully paid relocation assistance to Bulgaria, and the chance to work in a dynamic environment. Ideal candidates should have customer service experience and strong communication skills. This is an entry-level position with offered benefits including health insurance and a monthly performance bonus.

Qualifications

• Experience in customer service, preferably in a multinational environment.
• Ability to identify and resolve customer issues with professionalism.
• Strong self-motivation and capability to work independently.

Responsibilities

• Assist Dutch-speaking customers through various channels.
• Resolve customer complaints efficiently.
• Document customer interactions in the CRM system.

Skills

Fluency in Dutch

Strong communication skills

Customer-oriented mindset

Tools

CRM systems

Standard office software

Job description

Overview

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Service Agent based in Bulgaria, with fully paid relocation assistance. This role offers a unique opportunity to join a dynamic company while experiencing the rich culture and landscapes of Bulgaria. As a customer service agent, you will provide exceptional support to Dutch-speaking clients, ensuring a high-quality customer experience.

Base pay range

BGN42,000.00/yr - BGN45,000.00/yr

Responsibilities

• Assist Dutch-speaking customers through various channels, including phone, email, and chat, addressing inquiries related to products and services
• Provide comprehensive product information and support to help customers understand their options
• Resolve customer complaints efficiently and effectively while maintaining a strong focus on customer satisfaction
• Document customer interactions in the CRM system for consistent and quality service delivery
• Collaborate with team members and other departments to improve service processes and customer experience
• Stay informed about industry trends and company offerings to provide knowledgeable assistance

Requirements

• Fluency in Dutch (both written and spoken); English proficiency is a plus
• Experience in customer service, preferably in a multinational or support environment
• Strong communication skills with a customer-oriented mindset
• Ability to identify and resolve customer issues with professionalism and empathy
• Proficient in CRM systems and standard office software
• Strong self-motivation and capability to work independently in a remote or hybrid environment
• Flexibility and willingness to relocate to Bulgaria with fully covered relocation expenses

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• And Much More..

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: IT Services and IT Consulting