Global Training Coordination & Support Lead

Nato; Almada; On-site; EUR 28,000 - 42,000; Full time

Job summary

Nato is seeking a coordination specialist to support training delivery at an international defence academy near Lisbon. You will manage course iterations, coordinate day-by-day schedules, and arrange essential on-site and remote technical support to ensure smooth operations across multiple locations.

Ideal candidates bring experience in education delivery, strong scheduling and data skills, and fluency in English for documentation and communication within an international context.

Qualifications

• Experience in education or training delivery within an academy, school, or international body.
• Ability to manage complex scheduling and resource allocation, preferably in an academic setting.
• Proficient with enterprise systems for data entry, records and basic financial processing.
• Proven customer-service record with internal staff, external entities and stakeholders.
• Familiarity with an LMS, including uploads and bulk schedule data.
• Solid reporting and data skills; fluent English in technical and user documentation.

Responsibilities

• Provide first-line support to training coordinators, instructors and students and resolve issues quickly.
• Advise on course iteration requests and scheduling, matching requirements to learning solutions.
• Coordinate iterations daily against the academy schedule and adapt as needed.
• Arrange on-site and remote technical support: access, bookings, AV and network services, security and facilities.
• Administer scheduling, resources and funding in training management and ERP systems.
• Support planning of overall course schedules and events such as conferences and workshops.
• Onboard instructors and process incoming students and participants.

Skills

Scheduling coordination

Customer service

LMS familiarity

Data reporting

English technical writing

Education

Experience in education or training delivery

Tools

ERP systems

Training management systems

Learning Management System (LMS)

Job description

A training schedule is a promise to a great many people at once. An international defence academy in Oeiras, just outside Lisbon, delivers courses to organisations and entities right across an alliance. You would be part of the team that makes each course iteration happen - and the first person anybody calls when it looks like it might not.

What you would be doing

• Providing first-line support to training coordinators, instructors and students from dozens of different organisations, and solving what comes up quickly
• Advising on course iteration requests and scheduling - gathering the requirement and matching it to an existing or tailored learning solution
• Coordinating iterations day by day against the academy schedule, and adjusting when reality intervenes
• Arranging the practical and technical support behind a course, on site and at remote locations: access, classroom booking and set-up, audio-visual and network services, security and facilities
• Administering iteration scheduling, resources and funding in the training management and enterprise business systems, accurately and on time
• Helping plan and manage the overall course schedule, and supporting events such as conferences, symposiums and workshops
• Onboarding instructors and in-processing students and participants

What you would bring

• A record of growing responsibility in education or training delivery - an academy, a school, or the training arm of a large international body
• Managing complex scheduling and resource allocation, preferably in an academic setting
• Confident use of enterprise systems - training management, ERP or financial tooling - for data entry, records and basic financial processing
• A proven customer-service record with internal staff, external entities and stakeholders
• Familiarity with a learning management system, including uploads and bulk schedule data
• Solid reporting and data skills, and fluent English in technical and user documentation

Why this one is worth a look

It is a coordination role with genuine reach - you see the whole portfolio, not one course - at a site on the Atlantic coast, and it runs from a standing framework rather than a one-off project.