Global Salesforce Business Analyst: Drive CRM Excellence

Xelerate; Porto; Híbrido; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly environment

Attractive salary and benefits

Great work-life balance

Focus on individual development

International career opportunities

Resumo da oferta

Xelerate is seeking a seasoned Business Analyst to turn complex global business needs into structured, development-ready requirements for a Commercial Platform. You will map processes, translate needs into user stories and acceptance criteria, and manage senior stakeholders to ensure alignment with business value.

With 5+ years in CRM or enterprise systems, you will collaborate across product and data teams, define data requirements, and drive decisions.

Qualificações

• Solid, production-proven experience (5+ years) as a Business Analyst in CRM, digital products, or complex enterprise systems.

Responsabilidades

• Map current and target business processes, user journeys, roles, decision points, and information needs across regions.
• Translate validated needs into process flows, user stories, acceptance criteria, business rules, data requirements, and supporting documentation.
• Professionally manage senior commercial and technical stakeholders, challenging ambiguity and resolving conflicting input.
• Make trade-offs visible, document constraints and dependencies clearly, and drive timely decisions with the Product Owner or relevant stakeholders.
• Independently organize discovery and analysis work, breaking complex topics into deliverable increments and requesting prioritization when direction or capacity is constrained.
• Clarify account structures, data ownership, hierarchy, quality, access, integration, and reporting requirements across global key accounts.
• Build bridges across architects, developers, data teams, UX, and adjacent product teams, avoiding duplicated or conflicting solutions.
• Support backlog refinement, Definition of Ready, business validation, and UAT while maintaining traceability from problem through delivery and acceptance.

Conhecimentos

CRM experience

Stakeholder management

Requirements documentation

Ambiguity management

Jira & Confluence

Salesforce knowledge

CBAP/ PMI-PBA a plus

English fluent

Ferramentas

Jira

Confluence

Salesforce

Descrição da oferta de emprego

Xelerate is seeking a seasoned Business Analyst to turn complex global business needs into structured, development-ready requirements for a Commercial Platform. You will map processes, translate needs into user stories and acceptance criteria, and manage senior stakeholders to ensure alignment with business value.

With 5+ years in CRM or enterprise systems, you will collaborate across product and data teams, define data requirements, and drive decisions.