Global Salesforce Business Analyst: Drive CRM Excellence

Xelerate; Porto; Hybrid; EUR 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Remote-friendly environment

Attractive salary and benefits

Great work-life balance

Focus on individual development

International career opportunities

Zusammenfassung

Xelerate is seeking a seasoned Business Analyst to turn complex global business needs into structured, development-ready requirements for a Commercial Platform. You will map processes, translate needs into user stories and acceptance criteria, and manage senior stakeholders to ensure alignment with business value.

With 5+ years in CRM or enterprise systems, you will collaborate across product and data teams, define data requirements, and drive decisions.

Qualifikationen

• Solid, production-proven experience (5+ years) as a Business Analyst in CRM, digital products, or complex enterprise systems.

Aufgaben

• Map current and target business processes, user journeys, roles, decision points, and information needs across regions.
• Translate validated needs into process flows, user stories, acceptance criteria, business rules, data requirements, and supporting documentation.
• Professionally manage senior commercial and technical stakeholders, challenging ambiguity and resolving conflicting input.
• Make trade-offs visible, document constraints and dependencies clearly, and drive timely decisions with the Product Owner or relevant stakeholders.
• Independently organize discovery and analysis work, breaking complex topics into deliverable increments and requesting prioritization when direction or capacity is constrained.
• Clarify account structures, data ownership, hierarchy, quality, access, integration, and reporting requirements across global key accounts.
• Build bridges across architects, developers, data teams, UX, and adjacent product teams, avoiding duplicated or conflicting solutions.
• Support backlog refinement, Definition of Ready, business validation, and UAT while maintaining traceability from problem through delivery and acceptance.

Kenntnisse

CRM experience

Stakeholder management

Requirements documentation

Ambiguity management

Jira & Confluence

Salesforce knowledge

CBAP/ PMI-PBA a plus

English fluent

Tools

Jira

Confluence

Salesforce

Jobbeschreibung

Xelerate is seeking a seasoned Business Analyst to turn complex global business needs into structured, development-ready requirements for a Commercial Platform. You will map processes, translate needs into user stories and acceptance criteria, and manage senior stakeholders to ensure alignment with business value.

With 5+ years in CRM or enterprise systems, you will collaborate across product and data teams, define data requirements, and drive decisions.