Hybrid Salesforce Business Analyst - DCX/ABL

Capgemini; Vila Nova de Gaia; Hybrid; EUR 34,000 - 60,000; Full time

Benefits offered by this job

Health and Life insurance

Referral program with bonuses

Hybrid work policy

Job summary

Capgemini Portugal is hiring a Salesforce Functional Analyst to bridge business and technical teams on Salesforce projects. You will analyze processes, gather requirements, propose improvements, and monitor implementation to ensure alignment with functional and strategic goals.

Key responsibilities include gathering requirements, mapping processes, documenting specs, performing basic Salesforce configurations, and supporting testing, training, and governance.

Qualifications

• Bachelor's degree in Information Systems, Engineering, Business Administration, or related fields.
• Previous experience as a functional analyst or consultant on Salesforce projects.
• Knowledge of Sales Cloud, Service Cloud, or other Salesforce clouds.
• Basic knowledge of Salesforce configuration (objects, workflows, reports).
• Knowledge of documentation tools (Lucidchart, Visio).
• Good communication and ability to translate technical requirements into business language.
• Desirable: Salesforce Administrator or BA certification; experience with agile methodologies (Scrum, Kanban).

Responsibilities

• Requirements gathering: translate business needs into Salesforce functional specifications.
• Process analysis: map current processes and propose improvements aligned with platform best practices.
• Documentation: create and maintain functional documentation, including flows, use cases, and specifications.
• Functional configuration: perform basic configurations in Salesforce (objects, fields, layouts, reports).
• Testing and validation: support the definition of test scenarios, execute functional tests, and validate deliverables.
• Training and support: prepare materials and conduct training sessions for end users.
• Governance and compliance: ensure solutions comply with internal policies and regulations.

Skills

Salesforce

Sales Cloud

Service Cloud

Documentation

Communication

Analytical

Education

Bachelor's degree in Information Systems/Engineering/Business Administration

Tools

Lucidchart

Visio

Job description

Capgemini Portugal is hiring a Salesforce Functional Analyst to bridge business and technical teams on Salesforce projects. You will analyze processes, gather requirements, propose improvements, and monitor implementation to ensure alignment with functional and strategic goals.

Key responsibilities include gathering requirements, mapping processes, documenting specs, performing basic Salesforce configurations, and supporting testing, training, and governance.