Senior Business Analyst — CRM/Salesforce & Agile Lead

Decskill; Porto; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading IT consultancy in Porto is seeking a Senior Business Analyst to empower the team in driving IT solutions. The ideal candidate will bring over four years of technology project experience and Salesforce certification. Responsibilities include translating CRM strategies into tech solutions and collaborating with clients for successful project execution. Excellent English proficiency is required. The company values diversity and inclusion in its hiring practices.

Qualifications

• Minimum 4 years of experience in technology projects, ideally with exposure to call centres.
• Ability to translate CRM and marketing strategies into technology solutions.
• Experience with Salesforce (Service Cloud, Salesforce Administrator, super badges).

Responsibilities

• Join our team in Porto as a Senior Business Analyst.
• Collaborate with clients to implement IT strategies.
• Drive innovation and ensure project success.

Skills

Agile methodology

Salesforce certification

Excellent proficiency in English

Ability to present ideas clearly

Education

Bachelor’s or Master’s degree in Information Technology or Computer Science

Tools

Jira

Confluence

Job description

A leading IT consultancy in Porto is seeking a Senior Business Analyst to empower the team in driving IT solutions. The ideal candidate will bring over four years of technology project experience and Salesforce certification. Responsibilities include translating CRM strategies into tech solutions and collaborating with clients for successful project execution. Excellent English proficiency is required. The company values diversity and inclusion in its hiring practices.