Salesforce Business Analyst — Hybrid Role, Drive Improvements

Capgemini; Lisboa; Hybride; EUR 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health and Life insurance

Referral program with bonuses

Career Acceleration Programs

Résumé du poste

Capgemini in Lisboa is seeking a Salesforce Business Analyst to bridge business areas and technical teams. This role involves requirements gathering, process analysis, documentation, and basic Salesforce configuration. Candidates should have a Bachelor's degree in Information Systems or similar, experience with Salesforce clouds, and strong analytical and communication skills. The position offers a dynamic work environment with flexible working arrangements and comprehensive benefits.

Qualifications

• Previous experience as a functional analyst or consultant on Salesforce projects.
• Knowledge of Sales Cloud, Service Cloud, or other Salesforce clouds.
• Salesforce Administrator or Business Analyst certification is desirable.

Responsabilités

• Understand the needs of business areas and translate them into functional specifications for Salesforce.
• Map current processes and propose improvements aligned with platform best practices.
• Create and maintain functional documentation, including flows, use cases, and specifications.
• Perform basic configurations in Salesforce (objects, fields, layouts, reports, dashboards).
• Support the definition of test scenarios, execute functional tests, and validate deliverables.
• Prepare materials and conduct training sessions for end users.

Connaissances

Requirements Gathering

Process Analysis

Basic Salesforce configuration

Communication skills

Analytical thinking

Agile methodologies

Formation

Bachelor's degree in Information Systems, Engineering, Business Administration

Outils

Lucidchart

Visio

Description du poste

Capgemini in Lisboa is seeking a Salesforce Business Analyst to bridge business areas and technical teams. This role involves requirements gathering, process analysis, documentation, and basic Salesforce configuration. Candidates should have a Bachelor's degree in Information Systems or similar, experience with Salesforce clouds, and strong analytical and communication skills. The position offers a dynamic work environment with flexible working arrangements and comprehensive benefits.