Salesforce Business Analyst

Xelerate; Porto; Híbrido; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly environment

Attractive salary and benefits

Great work-life balance

Focus on individual development

International career opportunities

Resumo da oferta

Xelerate is seeking a seasoned Business Analyst to turn complex global business needs into structured, development-ready requirements for a Commercial Platform. You will map processes, translate needs into user stories and acceptance criteria, and manage senior stakeholders to ensure alignment with business value.

With 5+ years in CRM or enterprise systems, you will collaborate across product and data teams, define data requirements, and drive decisions.

Qualificações

• Solid, production-proven experience (5+ years) as a Business Analyst in CRM, digital products, or complex enterprise systems.

Responsabilidades

• Map current and target business processes, user journeys, roles, decision points, and information needs across regions.
• Translate validated needs into process flows, user stories, acceptance criteria, business rules, data requirements, and supporting documentation.
• Professionally manage senior commercial and technical stakeholders, challenging ambiguity and resolving conflicting input.
• Make trade-offs visible, document constraints and dependencies clearly, and drive timely decisions with the Product Owner or relevant stakeholders.
• Independently organize discovery and analysis work, breaking complex topics into deliverable increments and requesting prioritization when direction or capacity is constrained.
• Clarify account structures, data ownership, hierarchy, quality, access, integration, and reporting requirements across global key accounts.
• Build bridges across architects, developers, data teams, UX, and adjacent product teams, avoiding duplicated or conflicting solutions.
• Support backlog refinement, Definition of Ready, business validation, and UAT while maintaining traceability from problem through delivery and acceptance.

Conhecimentos

CRM experience

Stakeholder management

Requirements documentation

Ambiguity management

Jira & Confluence

Salesforce knowledge

CBAP/ PMI-PBA a plus

English fluent

Ferramentas

Jira

Confluence

Salesforce

Descrição da oferta de emprego

You will turn complex business needs from senior global stakeholders into structured, development-ready requirements for a Commercial Platform. You will have a direct impact on bringing order to competing global and regional inputs, ensuring technical decisions stay connected to business process and value.

Your Role and Responsibilities:

• Map current and target business processes, user journeys, roles, decision points, and information needs across regions.


• Translate validated needs into process flows, user stories, acceptance criteria, business rules, data requirements, and supporting documentation.


• Professionally manage senior commercial and technical stakeholders, challenging ambiguity and resolving conflicting input.


• Make trade-offs visible, document constraints and dependencies clearly, and drive timely decisions with the Product Owner or relevant stakeholders.


• Independently organize discovery and analysis work, breaking complex topics into deliverable increments and requesting prioritization when direction or capacity is constrained.


• Clarify account structures, data ownership, hierarchy, quality, access, integration, and reporting requirements across global key accounts.


• Build bridges across architects, developers, data teams, UX, and adjacent product teams, avoiding duplicated or conflicting solutions.


• Support backlog refinement, Definition of Ready, business validation, and UAT while maintaining traceability from problem through delivery and acceptance.

Your Skills and Experiences:

• Solid, production-proven experience (5+ years) as a Business Analyst in CRM, digital products, or complex enterprise systems.


• Demonstrated ability to work confidently and professionally with senior business and technology stakeholders, translating technical information into business impact, value, risk, and outcomes.


• Strong experience documenting options, constraints, dependencies, trade-offs, decisions, process models, user stories, and acceptance criteria.


• Highly self-organized and proactive, able to structure ambiguity into manageable increments and manage multiple workstreams with limited supervision.


• Experience collaborating across Product Owners, architects, developers, testers, data teams, and adjacent product or platform teams.


• Understanding of CRM data models, account hierarchies, roles, permissions, integrations, and data quality considerations.


• Practical experience with Jira, Confluence, or comparable tools.


• Experience with Salesforce or another enterprise CRM or commercial platform, and knowledge of Scrum or Kanban, is a strong advantage.


• Experience in a global, matrixed, B2B organization with strategic account management, and certifications such as CBAP or PMI-PBA, are a plus.


• Fluent in English, both spoken and written, with an autonomous and problem-solving mindset.

What you can expect from us:

• Remote-friendly environment;


• Highly attractive salary and benefits;


• Great work-life balance and flexibility;


• You will be part of a company where commitment, quality, and continuous improvement are core principles of our culture;


• Highly engaged tech community;


• International career opportunities;


• Focus on individual development.

About us:

xelerate.tech is passionate about software, tech, and people. We aim to attract the most talented engineers to deliver high-quality software products through highly performant teams.