Global Learning & Development Operations Lead

Boston Consulting Group; Lisboa; On-site; EUR 70,000 - 100,000; Full time

Job summary

Boston Consulting Group is seeking an experienced leader for Global Learning & Development Operations in Lisbon. You will lead a team of delivery professionals and ensure high-quality execution of learning programs across regions, focusing on performance management, capacity planning, and operational excellence.

You will collaborate with faculty and regional delivery teams to deliver engaging learner experiences, monitor delivery quality and metrics, and coach team members to raise capability.

Qualifications

• 6+ years of experience in L&D, program delivery, events, or service environments.
• Proven experience delivering end-to-end learning programs with high quality and consistency.
• Ability to lead and develop individuals or small teams in delivery-focused environments.
• Strong stakeholder and faculty management skills, with the ability to build trust and manage expectations.
• Experience operating in live or time-sensitive environments, managing issues in real time.

Responsibilities

• Lead day-to-day execution of programs across formats and regions
• Manage team workload, timelines, and priorities
• Act as escalation point during live delivery environments
• Partner with faculty to ensure seamless learner experience
• Monitor delivery quality, feedback, and performance metrics
• Coach and develop team members to improve capability
• Identify inefficiencies and implement delivery improvements to improve learner experience

Skills

Team leadership

Delivery management

Stakeholder management

Performance management

Capacity planning

Operational excellence

Coaching

Live delivery

Job description

Boston Consulting Group is seeking an experienced leader for Global Learning & Development Operations in Lisbon. You will lead a team of delivery professionals and ensure high-quality execution of learning programs across regions, focusing on performance management, capacity planning, and operational excellence.

You will collaborate with faculty and regional delivery teams to deliver engaging learner experiences, monitor delivery quality and metrics, and coach team members to raise capability.