Global L&D Assistant

Boston Consulting Group (BCG); Lisboa; Hybrid; EUR 26,000 - 38,000; Full time

Job summary

Boston Consulting Group (BCG) in Lisbon is seeking a Learning Operations Coordinator to ensure learner lifecycle integrity and deliver high-quality, scalable programs across regions. You will manage enrollments, data, and communications with accuracy and timeliness.

The role requires 1–3 years of relevant experience in operations or admin, fluency in English, and comfort with LMS and data tools. A hybrid work model with regular in-person collaboration is expected.

Qualifications

• Attention to detail and consistent process execution.
• Clear and timely operational communication.
• Ability to work with structured workflows and defined SLAs.

Responsibilities

• Process enrollments, rosters, and learner communications accurately.
• Maintain LMS records and learner data integrity.
• Support ticket/inbox management and respond to standard queries.
• Run standard reports and complete administrative close-out tasks.
• Follow established operational playbooks and SLAs.
• Escalate data, system, or process issues promptly.

Skills

Attention to detail

Operational communication

Structured workflows

Deadline management

Learning systems

Tools

LMS

Spreadsheets

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures- and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Global Learning & Development (L&D) Operations function is a key enabler of our firm’s success, ensuring learning programs are delivered with quality, consistency, and scalability across regions and cohorts.

You will execute defined learning operations processes with high accuracy to ensure learner lifecycle integrity, timely communications, and reliable systems and data.

Responsibilities

• Process enrollments, rosters, and learner communications accurately


• Maintain LMS records and learner data integrity


• Support ticket/inbox management and respond to standard queries


• Run standard reports and complete administrative close‑out tasks


• Follow established operational playbooks and SLAs


• Escalate data, system, or process issues promptly

You’re Good At

• Attention to detail and consistent process execution


• Clear and timely operational communication


• Working effectively in structured workflows


• Managing deadlines and routine priorities


• Learning systems and tools quickly

What You'll Bring

• ~1-3 years relevant experience in operations, coordination, or admin roles


• Fluency in English (additional languages a plus)


• Comfort working with systems and data (e.g., LMS, spreadsheets)


• Strong reliability and customer-service mindset


• Ability to work across time zones as needed

Who You'll Work With

You will work with Learning Operations Coordinators, Delivery colleagues, program owners, and learners to maintain accurate operations execution and timely service.

Additional info

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer.