Global ES Service Excellence Leader — Change, Projects & GenAI

Boston Consulting Group; Lisboa; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Boston Consulting Group in Lisbon seeks an ES Service Excellence Manager to drive day-to-day initiatives across ES service lines, focusing on projects and change. You’ll work with service-line leaders to ensure disciplined delivery and measurable outcomes across global teams.

You’ll build delivery plans, manage risks, prepare sponsor updates, and lead change management including readiness, stakeholder engagement, and adoption.

Formación

• 6+ years leading projects and change initiatives that delivered measurable improvements.
• Experience across countries and seniority levels in a global matrixed org.
• Experience with automation and digital platforms or GenAI.
• Certifications such as PMP/PRINCE2/MSP/Prosci/Agile are advantageous.

Responsabilidades

• Lead ES project implementations with service line leaders to deliver outcomes.
• Build and maintain delivery plans with risks, issues, dependencies and resources.
• Prepare sponsor updates and elevate issues requiring Director intervention.
• Develop and execute change management including readiness assessments, stakeholder engagement, communications, learning and adoption metrics.
• Serve as trusted adviser across local, regional and global stakeholders.
• Provide project/change management expertise within ES and the broader network.
• Collaborate across Service Excellence to improve processes and design new services.
• Foster collaboration, continuous learning and GenAI fluency.

Conocimientos

Project management

Change management

GenAI knowledge

Stakeholder management

Agile methodologies

Cross-functional teamwork

Educación

PM Certification

Herramientas

ServiceNow

GenAI tooling

Automation tech

Descripción del empleo

Boston Consulting Group in Lisbon seeks an ES Service Excellence Manager to drive day-to-day initiatives across ES service lines, focusing on projects and change. You’ll work with service-line leaders to ensure disciplined delivery and measurable outcomes across global teams.

You’ll build delivery plans, manage risks, prepare sponsor updates, and lead change management including readiness, stakeholder engagement, and adoption.