Global Customer Experience Specialist (Remote/Hybrid)

Nestle; Linda-a-Velha; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Meal allowance card

Flex Benefits

Nestlé Club discounts

Free coffee at the office

Employee discounts

Job summary

Nestlé Business Solutions (NBS) seeks a Customer Service Specialist to manage front office contacts with customers. This role requires delivering tailored solutions, guiding product choices, and driving first-contact resolution across channels.

Ideal candidates have 1–2 years in customer-service, fluent English and Italian, and strong communication. The position offers hybrid work with 2 office days per week or full remote after onboarding.

Qualifications

• 1-2 years of customer-engagement services (mandatory).
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.).
• Fluent in English and Italian (C1 or C2 level) - mandatory.
• Excellent interpersonal and communication skills.
• Ability to multitask effectively.
• Positive mindset with a strong eagerness to learn and collaborate as a team player.
• Strong organizational and prioritization skills to excel in a fast-paced environment.
• Demonstrated work ethic and respectfulness.

Responsibilities

• Engage with customers across channels, for B2C and B2B.
• Welcome customers and identify their needs to provide tailored solutions.
• Advise customers on our products and services to aid decision-making.
• Showcase our complete product offerings and benefits.
• Prioritize first-contact resolution to improve the customer experience.
• Elevate customer satisfaction in every interaction.
• Handle customer complaints with empathy and efficiency, turning feedback into improvements.

Skills

Fluent English

Fluent Italian

Microsoft Office

Customer service

Multitasking

Team player

Tools

Outlook

Excel

Job description

Nestlé Business Solutions (NBS) seeks a Customer Service Specialist to manage front office contacts with customers. This role requires delivering tailored solutions, guiding product choices, and driving first-contact resolution across channels.

Ideal candidates have 1–2 years in customer-service, fluent English and Italian, and strong communication. The position offers hybrid work with 2 office days per week or full remote after onboarding.