Remote Consumer Engagement Advisor

Nestlé S.A.; Linda-a-Velha; À distance; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Meal allowance card

Flex Benefits

Annual bonus (performance-based)

Company equipment

Medical support at Lisbon office

Coffee and office perks

Employee discounts

Résumé du poste

Nestlé Business Solutions (NBS) is hiring a Consumer Engagement Services Advisor to assist Nestlé consumers with questions and doubts via phone, email, chat and social media platforms. You will identify needs, guide product users, and contribute to a knowledge database for faster resolutions.

The role requires fluent English, strong communication, and experience in customer support. NBS offers a flexible environment, with a focus on development and international exposure.

Qualifications

• Fluent spoken and written English required.
• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with CRM systems; Nestlé familiarity is a plus.

Responsabilités

• Respond to customer queries via phone, email, chat and social media in a timely and accurate way.
• Identify customer needs and guide users through product features.
• Maintain and update internal databases with consumer requests and feedback.
• Inform customers about new features and campaigns; follow up to ensure resolution.

Connaissances

English fluency

Customer support

CRM knowledge

Multitasking

Communication skills

Brand adaptation

Outils

CRM systems

Description du poste

Nestlé Business Solutions (NBS) is hiring a Consumer Engagement Services Advisor to assist Nestlé consumers with questions and doubts via phone, email, chat and social media platforms. You will identify needs, guide product users, and contribute to a knowledge database for faster resolutions.

The role requires fluent English, strong communication, and experience in customer support. NBS offers a flexible environment, with a focus on development and international exposure.