CES Advisor - Swiss-German Speaker

Nestlé S.A.; Linda-a-Velha; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance card

FlexBenefits

Nestlé Club discounts

Free coffee at office

Resumo da oferta

Nestlé S.A. — Nestlé Business Solutions (NBS) is hiring a Customer Support Specialist for a 100% remote role in Portugal.

You will respond to queries via phone and written channels, identify needs, and encode requests in internal databases, supporting multiple Nestlé brands with a proactive, customer-focused approach. Fluent in Swiss-German and French, with English or Portuguese as a plus, you’ll adapt tone across channels, share workarounds, and escalate when needed.

Qualificações

• Fluent Spoken and Written Knowledge in Swiss-German and French, with English being a plus
• Ability to adapt tone of voice to different brands and written channels
• Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory
• Familiarity with Nestlé industry is a plus
• Understanding of how CRM systems work is also a plus
• Excellent communication and problem-solving skills
• Multi-tasking abilities

Responsabilidades

• Respond to customer queries via phone and written channels in a timely and accurate way
• Identify customer needs and help customers use specific features
• Encoding internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

Descrição da oferta de emprego

100% remote: 5 days a week - Monday to Friday - Rotating Shifts (7h-16h or 8h-17h)

Languages: Native/Near native Swiss-German, intermediate French and fluent English or Portuguese

About us

Nestlé Business Solutions (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement solutions to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

Respond to customer queries via phone and written channels in a timely and accurate way

Identifycustomer needs and help customers use specific features

Encoding internal databases with information about consumers' requests

Share feature requests and effective workarounds with relevant stakeholders

Inform customers about new features,functionalitiesand campaigns

Follow up with customers to ensure their issues are resolved

Gather consumers' feedback and complete a FAQ database and knowledge-based documents

Treat serious and sensitive consumer contacts following the specific guidelines

Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

Redirect consumers questions toappropriate stakeholdersin case of impossibility inprovidingan answer

What will make you successful

Fluent Spoken and Written Knowledge in Swiss-German and French, with English being a plus

Ability to adapt tone of voice todifferent brandsand written channels

Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory

Familiarity with Nestlé industry is a plus

Understanding of how CRM systems work is also a plus

Excellent communication and problem-solving skills

Multi-taskingabilities

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development ofexpertisein Nestlé’s Shared SolutionsBusiness

Immersion in a culturally diverse team

Local andinternationalexposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Mealallowancecard

FlexBenefits -atNBSyou canchoosewhat benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop withspecial discountsfor employees

Company equipment according to professional needs

Medical support available at the office

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career