German Travel Support Specialist - Relocation & Perks

Cross Border Talents; Lisboa; Vor Ort; EUR 24.000 - 36.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Zusammenfassung

Cross Border Talents is seeking a Customer Specialist in Lisbon to support passengers throughout their travel journey. You will handle bookings, answer inquiries, and resolve issues to ensure a smooth experience.

The role requires fluent German (C1/C2) and English (B2) with a proactive, detail-oriented mindset, offering an onsite collaborative office environment and relocation support.

Qualifikationen

• Fluent in German (C1/C2) and English (B2) levels.
• Strong analytical and communication abilities.
• Mindset: proactive, detail-oriented, eager to learn.

Aufgaben

• Deliver friendly, professional customer support via phone, email, and chat.
• Assist passengers with bookings and travel inquiries.
• Provide information on flight schedules, baggage policies, and documents.
• Resolve customer issues to maintain high satisfaction.
• Document interactions and escalate complex cases per policy.

Kenntnisse

German proficiency

English proficiency

Analytical skills

Communication skills

Jobbeschreibung

Cross Border Talents is seeking a Customer Specialist in Lisbon to support passengers throughout their travel journey. You will handle bookings, answer inquiries, and resolve issues to ensure a smooth experience.

The role requires fluent German (C1/C2) and English (B2) with a proactive, detail-oriented mindset, offering an onsite collaborative office environment and relocation support.