German Travel Care Specialist – Booking & Support

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist for the aviation sector in Lisbon. You will be the main contact for passengers, handling bookings, inquiries, and issues to ensure a smooth travel experience.

Requirements include fluent German and English, EU citizenship or Portuguese residency. The role offers onsite work with a competitive salary, performance bonus, meal allowance, and relocation assistance.

Qualifications

• Fluent German (C1/C2) and English (B2).
• Strong analytical, creative, and communication abilities.
• EU citizenship or valid Portuguese residency card required.

Responsibilities

• Deliver friendly, professional customer support via phone, email, and live chat.
• Assist passengers with bookings, changes, and inquiries.
• Provide accurate information on flight schedules, policies, and required documents.
• Document interactions and resolutions in internal systems.
• Escalate complex or urgent cases per policy.
• Collaborate with internal teams to ensure quick issue resolution.

Skills

German (C1/C2)

English (B2)

Analytical thinking

Creativity

Communication

Job description

Cross Border Talents is seeking a Customer Specialist for the aviation sector in Lisbon. You will be the main contact for passengers, handling bookings, inquiries, and issues to ensure a smooth travel experience.

Requirements include fluent German and English, EU citizenship or Portuguese residency. The role offers onsite work with a competitive salary, performance bonus, meal allowance, and relocation assistance.