German Travel Customer Specialist in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist for the aviation sector in Lisbon. You will be the main contact for passengers, handling bookings, inquiries, and issues to ensure a smooth travel experience.

Requirements include fluent German and English, EU citizenship or Portuguese residency. The role offers onsite work with a competitive salary, performance bonus, meal allowance, and relocation assistance.

Qualifications

• Fluent German (C1/C2) and English (B2).
• Strong analytical, creative, and communication abilities.
• EU citizenship or valid Portuguese residency card required.

Responsibilities

• Deliver friendly, professional customer support via phone, email, and live chat.
• Assist passengers with bookings, changes, and inquiries.
• Provide accurate information on flight schedules, policies, and required documents.
• Document interactions and resolutions in internal systems.
• Escalate complex or urgent cases per policy.
• Collaborate with internal teams to ensure quick issue resolution.

Skills

German (C1/C2)

English (B2)

Analytical thinking

Creativity

Communication

Job description

Take Off Your Career as a Customer Specialist – Aviation Industry!

Join a customer-focused and collaborative environment where outstanding service, professionalism, and customer care are at the center of every interaction. If you are proactive, detail-oriented, and passionate about helping travelers, this is an excellent opportunity to grow your skills and build a rewarding career within the aviation sector.

Role Overview:

As a Customer Specialist, you will serve as the main point of contact for passengers throughout their travel journey. You will provide assistance with bookings, answer travel-related questions, and resolve customer issues efficiently, helping to ensure a smooth, reliable, and stress-free experience.

Key Responsibilities:

• Deliver friendly, professional, and efficient customer support via phone, email, and live chat.
• Support passengers with flight bookings, reservation changes, cancellations, and general travel inquiries.
• Provide accurate information about flight schedules, baggage policies, check-in procedures, required travel documents, and airline services.
• Address and resolve customer concerns effectively while maintaining high levels of satisfaction.
• Document customer interactions, requests, actions, and resolutions accurately in internal systems.
• Escalate complex, urgent, or sensitive cases in line with company policies and procedures.
• Work closely with internal teams to ensure timely and effective issue resolution.
• Meet defined service quality standards, productivity goals, and response-time targets.
• Keep up to date with travel regulations, airline procedures, service updates, and industry developments through continuous training.

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment