German Customer Experience Specialist in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Meal allowance

Transportation allowance

Collaborative work environment

Job summary

A dynamic recruitment firm is seeking a German Customer Experience Specialist in Lisbon to deliver exceptional customer support and drive satisfaction. The ideal candidate will help clients via phone, chat, email, and social media, ensuring smooth communication and issue resolution. Roles include building strong customer relationships, handling account inquiries, and providing valuable insights to enhance service quality. This position welcomes those with a passion for customer success and eagerness to grow professionally.

Qualifications

• Strong leadership, analytical, and communication skills are required.
• Eagerness to learn and grow is essential.
• 0–1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges.
• Serve as a trusted advisor to customers within the sports industry.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear communication.
• Provide insights and suggestions to improve service quality.
• Provide insights and suggestions to refine processes and improve service quality.

Skills

Fluency in German (C2 level)

Leadership skills

Analytical skills

Communication skills

Job description

German Customer Experience Specialist in Lisbon

About the job German Customer Experience Specialist in Lisbon

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Earn bonuses based on your contributions.
• Meal Allowance: Cover meal expenses during working hours.
• Transportation Allowance: Support for commuting costs.
• Onsite Work: Engage in a collaborative, in-office environment.

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!