German-Speaking Website Solutions Support Pro

Cross Border Talents; Lisboa; On-site; EUR 9,038 - 10,826; Full time

Benefits offered by this job

Performance bonus of EUR 90/month

Meal allowance: 7.23€ per day (net)

Transport allowance: 20€ per month

Health insurance from day 1

Job summary

A recruiting company in Lisbon is seeking a German-Speaking Customer Advisor to provide exceptional customer service and technical support for a cloud-based platform. Responsibilities include troubleshooting issues, educating users, and collaborating with development teams. Ideal candidates should have experience in customer service and fluent proficiency in German and B2-level English. The position offers a salary of EUR 890/month plus bonuses and allowances.

Qualifications

• Previous experience in customer service, technical support, or a similar role is mandatory.
• Ability to work on-site.

Responsibilities

• Deliver exceptional customer service through chat, email, and phone.
• Troubleshoot platform-related issues, providing guidance and effective solutions.
• Educate users on platform features and assist them in optimizing their websites.
• Collaborate with product and development teams to resolve technical challenges.
• Stay updated on new platform features to ensure accurate support.
• Gather and relay user feedback for continuous improvement.

Skills

Proficiency in German

B2-level English

Strong communication skills

Problem-solving skills

Job description

A recruiting company in Lisbon is seeking a German-Speaking Customer Advisor to provide exceptional customer service and technical support for a cloud-based platform. Responsibilities include troubleshooting issues, educating users, and collaborating with development teams. Ideal candidates should have experience in customer service and fluent proficiency in German and B2-level English. The position offers a salary of EUR 890/month plus bonuses and allowances.