German Support Pro in Lisbon's Tech Scene

Cross Border Talents; Lisboa; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Relocation bonus

Monthly premium bonus

Meal allowance

Transportation bonus

Health & life insurance

Structured onboarding

Career growth opportunities

Job summary

A leading customer support agency in Lisbon seeks a fluent German customer support representative. In this role, you'll handle customer inquiries, troubleshoot technical issues, and document actions to improve user experience. The ideal candidate has experience in customer support and communication skills in English. This role offers extensive relocation assistance, a competitive salary with bonuses, and health insurance for your family.

Qualifications

• Experience in customer support or contact center (12+ months preferred, but not mandatory).
• Knowledge of key BPO metrics (C-SAT, NPS, SLAs) is a strong plus.

Responsibilities

• Be the first point of contact for customers via chat, e-mail, and phone.
• Troubleshoot video, membership, and navigation issues with accuracy and care.
• Document actions, flag bugs, and help drive platform improvements.

Skills

Fluent in German

Customer support experience

English (minimum level B2)

Tech-savvy

Proactive problem solver

Job description

A leading customer support agency in Lisbon seeks a fluent German customer support representative. In this role, you'll handle customer inquiries, troubleshoot technical issues, and document actions to improve user experience. The ideal candidate has experience in customer support and communication skills in English. This role offers extensive relocation assistance, a competitive salary with bonuses, and health insurance for your family.