German Customer Success Pro (Hybrid) – Relocation

Cross Border Talents; Porto; Híbrido; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Relocation Assistance

Hybrid Work

Resumo da oferta

Cross Border Talents in Porto offers a Hybrid German Customer Experience Specialist role where you will be the main contact for clients, addressing issues and ensuring smooth experiences. The position emphasizes personalized service and building trust with customers across channels.

You should be fluent in German (C1/C2) and English (B2), hold EU citizenship or Portuguese residency, and have at least one year in customer support or related roles. Relocation assistance is available.

Qualificações

• Fluent German level C1/C2 required.
• Fluent English level B2 required.
• EU citizenship or Portuguese residency required.
• At least 1 year experience in Customer Support or related role.

Responsabilidades

• Customer Engagement: engage with clients via phone, email and chat.
• Provide customized resolutions to meet client needs.
• Collaborate with team to resolve issues quickly and improve experience.
• Maintain accurate and up-to-date customer records.
• Deliver high-quality interactions to foster trust and loyalty.

Conhecimentos

German C1/C2

English B2

Descrição da oferta de emprego

Cross Border Talents in Porto offers a Hybrid German Customer Experience Specialist role where you will be the main contact for clients, addressing issues and ensuring smooth experiences. The position emphasizes personalized service and building trust with customers across channels.

You should be fluent in German (C1/C2) and English (B2), hold EU citizenship or Portuguese residency, and have at least one year in customer support or related roles. Relocation assistance is available.