German-Speaking Telecom Support Specialist

Salt Services SA; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Transportation allowance

Meal card

Job summary

Salt Services SA in Porto is seeking a Customer Support Representative to provide German-language telephone support and assist customers with information about our products and services.

You will handle customer requests, update our systems, and look for ways to improve service processes. The role requires German fluency (C1), English is a plus, and a willingness to work flexible hours in Porto offices. Candidates should be prepared to commute or relocate to the Porto area.

Qualifications

• Fluent in German (C1) with strong communication skills.
• English proficiency is a plus.
• Interest in telecommunications products and services.
• Strong problem-solving and troubleshooting abilities.
• Willingness to work flexible hours (Mon-Sat, 07:00–21:00).
• Reliable, punctual, customer-focused.

Responsibilities

• Provide German-language telephone support to customers.
• Assist customers with product/service information.
• Manage requests and update customer records in our systems.
• Identify opportunities to improve customer service processes.

Skills

German fluency

English proficiency

Telecom interest

Problem-solving

Flexibility

Reliability

Job description

Salt Services SA in Porto is seeking a Customer Support Representative to provide German-language telephone support and assist customers with information about our products and services.

You will handle customer requests, update our systems, and look for ways to improve service processes. The role requires German fluency (C1), English is a plus, and a willingness to work flexible hours in Porto offices. Candidates should be prepared to commute or relocate to the Porto area.