German-Speaking Support Specialist - On-site in Athens

WW Talents; Braga; On-site; EUR 18,000 - 20,000; Full time

Benefits offered by this job

Relocation package

14-month pay

Job summary

WW Talents is seeking a German-speaking Customer Service Representative in Athens to deliver professional support across multiple channels. You will help customers with inquiries, resolve issues, and document interactions in CRM systems, ensuring a positive experience.

The role requires German fluency (C1/C2) and strong English communication. It offers an on-site workplace with occasional weekend shifts and a relocation package to assist new joiners.

Qualifications

• Fluency in German at level C1/C2.
• English proficiency at B2-C1 for training and collaboration.
• Experience in customer service or related fields preferred but not required.

Responsibilities

• Provide high-quality German-language customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and account-related requests.
• Handle complaints professionally and deliver timely solutions.
• Document interactions accurately using CRM systems.
• Maintain positive customer experience throughout the journey.
• Coordinate with internal teams to resolve issues efficiently.
• Adhere to service standards and quality guidelines.
• Contribute to customer satisfaction metrics.

Skills

German language (C1/C2)

English (B2-C1)

Job description

WW Talents is seeking a German-speaking Customer Service Representative in Athens to deliver professional support across multiple channels. You will help customers with inquiries, resolve issues, and document interactions in CRM systems, ensuring a positive experience.

The role requires German fluency (C1/C2) and strong English communication. It offers an on-site workplace with occasional weekend shifts and a relocation package to assist new joiners.