German-Speaking Tech Support Specialist – Social Media Athens

Mercier Consultancy Group; Lisboa; Presencial; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly salary plus 2 extra salaries (

Monthly performance bonus

Fully paid relocation package

Professional training on social media

Descripción de la vacante

Mercier Consultancy Group seeks a German-speaking Technical Support Customer Expert to join our team in Greece. You will assist users of a leading social media platform via email, chat, and phone, diagnosing issues from account access to security settings, and delivering empathetic, precise solutions.

Ideal candidates are native or fluent in German, proficient in English, and possess strong technical aptitude.

Formación

• Native or fluent German (spoken and written) mandatory.
• Proficiency in English for collaboration with an international team.
• Valid EU passport or work permit for Greece.
• Strong technical aptitude for social media systems.
• Excellent communication skills and customer-centric mindset.

Responsabilidades

• Provide expert technical assistance to users of a social media platform via email, chat, and phone.
• Troubleshoot account access, security settings, and interface issues.
• Maintain high satisfaction by delivering accurate and empathetic solutions.
• Stay updated on new social media features and guide users accordingly.
• Collaborate with internal teams to flag bugs and drive improvements.

Conocimientos

German language

English language

Technical aptitude

Customer-focused

Strong communication

Descripción del empleo

Mercier Consultancy Group seeks a German-speaking Technical Support Customer Expert to join our team in Greece. You will assist users of a leading social media platform via email, chat, and phone, diagnosing issues from account access to security settings, and delivering empathetic, precise solutions.

Ideal candidates are native or fluent in German, proficient in English, and possess strong technical aptitude.