German-Speaking Customer Support Specialist - Relocation (Athens)

WW Talents; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Bonuses

Job summary

WW Talents is seeking a German-speaking Customer Service Representative to join an international team in Athens. You will provide professional support across phone, email, and chat, handling inquiries, orders, and account requests with a focus on customer satisfaction.

On-site role with rotating shifts and relocation assistance, including flight, hotel stay, and real estate help. English skills at B2-C1 are required for training and internal communications.

Qualifications

• C1/C2 level German required.
• English proficiency at B2-C1 level for training and internal communication.
• Previous experience in customer service preferred.
• Excellent communication and problem-solving skills.
• Customer-oriented, professional mindset.
• comfortable working in an international environment.

Responsibilities

• Provide high-quality customer service in German via phone, email, and chat.
• Assist customers with inquiries, product and service information, orders, and account-related requests.
• Handle customer concerns and complaints professionally, providing timely and effective solutions.
• Accurately document customer interactions and update records using CRM systems.
• Deliver friendly, professional, and solution-oriented support throughout the customer journey.
• Collaborate with internal teams to resolve customer issues efficiently.
• Follow company procedures, service standards, and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Skills

C1/C2 level German

English proficiency B2-C1

Customer service experience

Communication skills

Job description

WW Talents is seeking a German-speaking Customer Service Representative to join an international team in Athens. You will provide professional support across phone, email, and chat, handling inquiries, orders, and account requests with a focus on customer satisfaction.

On-site role with rotating shifts and relocation assistance, including flight, hotel stay, and real estate help. English skills at B2-C1 are required for training and internal communications.