German-Speaking Search Engine Technical Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Relocation package including housing

Job summary

Kats Recruitment in Lisbon seeks a German-speaking Search Engine Technical Support Specialist to assist German-speaking users with account access, search features, and basic troubleshooting in a dynamic tech environment.

The role includes a full relocation package with accommodation, an office-based setup in Lisbon, and clear career growth paths into Tier-2 technical support and account management.

Qualifications

• Native or near-native German proficiency (C1/C2) with good working English (B2).
• EU/EEA passport or valid Portuguese residence/work permit.
• Strong affinity for internet technologies, search tools and basic web navigation troubleshooting.
• Excellent problem-solving, verbal and written communication, patient and user-focused mindset.

Responsibilities

• Provide high-quality technical support via email, phone and chat to German-speaking users for search engine tools and account settings.
• Diagnose and resolve technical issues related to search functionality, browser compatibility, account security, or ad platform syncing.
• Educate users on best practices, platform updates, security protocols, and advanced tool configurations.
• Log customer interactions in CRM tools and escalate complex engineering/bug reports when necessary.

Skills

German (C1/C2)

English (B2)

Job description

German-Speaking Search Engine Technical Support Specialist – Relocation Package Included (Lisbon Office)

Are you fluent in German with a knack for troubleshooting digital tools, web technologies, or online search features? We are seeking technical and user support specialists to join our service desk team supporting one of the world's leading search engine and tech platforms in Lisbon, Portugal.

In this role, you will assist German-speaking consumer and business users with account access, search engine features, online tools, basic troubleshooting, and platform performance inquiries. Full relocation support- including provided accommodation is included to make your move to Lisbon seamless and stress-free!

The Role

• Technical & Account Assistance: Provide high-quality technical support via email, phone, and chat to German-speaking users regarding search engine tools, account settings, integration, and platform features.
• Troubleshooting & Issue Resolution: Identify, diagnose, and resolve technical issues related to search functionality, browser compatibility, account security, or digital ad platform syncing.
• Product Guidance: Educate users on best practices, platform updates, security protocols, and advanced tool configurations.
• Escalation & Documentation: Log all customer interactions precisely in CRM tools and elevate complex engineering/bug reports to higher-tier technical teams when necessary.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Modern Office-based setup in Lisbon.
• Relocation Support: Full Relocation Package Included (specifically tailored for candidates relocating to Lisbon from abroad or another region in Portugal).

Relocation & Accommodation Package

• Provided Accommodation: Dedicated company-allocated apartment or room (rent and utilities supported/covered) upon arrival.
• Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.
• Administrative Onboarding: Full assistance with local Portuguese administrative setup (obtaining your NIF, NISS, local health centre registration, and bank account setup).
• Arrival Assistance: Airport transfer and support from a dedicated local onboarding team.

What We Offer

• Salary: Highly competitive base salary tailored to technical profiles, plus performance bonuses and language allowances.
• Benefits: Private health insurance, meal allowance vouchers, and continuous professional development.
• Workplace Perks: Vibrant, modern tech office environment in Lisbon with regular team events, sports clubs, and relaxation spaces.
• Career Growth: Pathways into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management.

Requirements

• Language Skills: Native or Near-Native proficiency in German (C1/C2) with good working proficiency in English (B2).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
• Technical Aptitude: Strong affinity for internet technologies, search tools, operating systems, and basic web navigation troubleshooting.
• Soft Skills: Excellent problem-solving skills, strong verbal and written communication, and a patient, user- focused mindset.
• Shift Flexibility: Availability to work operational rotational shifts within a corporate scheduling model.

Ready to start a technical career supporting global digital tools while living in Lisbon? Submit your CV in English or German today!