German-Speaking Customer Success Specialist | Lisbon (On-site)

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Uber allowance of up to 25.00€ for early starts

Job summary

A digital solutions firm is seeking a German-speaking client support expert to assist customers in navigating their digital journey. Based in Lisbon, this role involves providing high-level support via various channels while troubleshooting technical issues. Ideal candidates will have a solid grasp of Digital Marketing and Web Design concepts, with a passion for technology and helping clients succeed online. Competitive package offered, with an early shift perk including an Uber allowance for commuting.

Qualifications

• Must possess solid knowledge or experience in Digital Marketing and Web Design.
• Ability to understand the difference between SEO and SEM, UI and UX.
• Genuine enthusiasm for tech trends and helping clients.

Responsibilities

• Provide support to German-speaking customers via phone, email, and chat.
• Assist with inquiries related to Web Design and Digital Marketing.
• Troubleshoot technical issues effectively.

Skills

Native or near-native level of German (C1/C2)

Fluent English

Knowledge of Digital Marketing

Experience in Web Design

Problem-solving skills

Job description

Join our vibrant team in Lisbon and help our German-speaking clients navigate their digital journey!

The Role

This isn't your typical "script-reading" job. You will be the go-to expert for clients needing help with their digital presence. Youll combine your native-level German skills with your technical curiosity to solve complex problems.

Start Date:

April 2, 2026

Location:

Lisbon (On-site)

Contract Type:

CDD (6 months with potential for renewal)

What Youll Be Doing

Providing high-level support to German-speaking customers via phone, email, and chat.

Assisting with inquiries related to Web Design and Digital Marketing strategies.

Troubleshooting technical issues with enthusiasm and a "can-do" attitude.

Working Hours & Commute

We value your time and safety, especially for those early bird shifts!

Schedule:

Rotational shifts from Sunday to Friday, between 05:00 and 20:00.

Days Off:

Every Saturday + 1 rotational weekday off.

Early Shift Perk:

Starting at 05:00? Weve got you covered. We provide an Uber allowance of up to 25.00€ per commute for early starts.

Your Profile

Language:

Native or near-native level of German (C1/C2) and fluent English.

Expertise (Mandatory):

Solid knowledge or previous experience in Digital Marketing or Web Design. You should know the difference between SEO and SEM, or UI and UX!

Mindset:

You are genuinely enthusiastic about tech trends and helping people succeed online.

Availability:

Ready to start on-site in Lisbon by April 2nd.

What We Offer

We provide a competitive package and a supportive work environment in the heart of Portugal.

To apply send your English CV today!