Search Engine / Technical Customer Service Representative (German Speaking)

Cbtalents

Lisboa

On-site

EUR 11,171 - 13,380

Full time

14 days+

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Benefits offered by this job

Health insurance

Meal allowance

Paid training

Accommodation access

Job summary

Cbtalents is looking for a German-speaking Search Engine / Technical Customer Service Representative in Lisbon, Portugal. You will assist customers with technical inquiries, ensuring a high-quality support experience.

Responsibilities include providing support in German and English, troubleshooting issues, and documenting interactions. The position offers a fixed-term contract with a base salary of €1,100, performance bonuses, and health insurance.

Immediate accommodation available with all utilities included for a fixed cost.

Qualifications

Fluent German required for customer support.
Good command of English for internal communication.
Experience in technical support preferred.

Responsibilities

Provide technical and customer support in German and English.
Assist users with troubleshooting and account settings.
Document customer interactions in internal systems.

Skills

Fluent German (C1 or native level)

Good command of English

Strong problem-solving skills

Ability to work in rotational shifts

Previous experience in customer service or technical support

Education

EU citizenship or valid work permit for Portugal

Job description

Search Engine / Technical Customer Service Representative (German Speaking)

Job Openings Search Engine / Technical Customer Service Representative (German Speaking)

About the job Search Engine / Technical Customer Service Representative (German Speaking)

Search Engine / Technical Customer Service Representative (German + English)

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026
Contract Type: Fixed-term contract (CDD – 6 months)

Working Schedule

Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
Saturday & Sunday: 08:00 AM – 05:00 PM
Days Off: 2 rotational days off per week

Role Overview

We are looking for a German-speaking Search Engine / Technical Customer Service Representative to support users of a global search engine and digital services platform. In this role, you will assist customers with technical and account-related inquiries, troubleshoot issues, and ensure a high-quality support experience in a fast-paced, technology-driven environment.

Key Responsibilities

Provide technical and customer support via phone, email, and/or chat in German and English
Assist users with search engine tools, account settings, and technical troubleshooting
Identify, analyze, and resolve technical issues related to digital services
Accurately document customer interactions and solutions in internal systems
Follow internal guidelines, procedures, and quality standards
Meet productivity, quality, and customer satisfaction KPIs
Escalate complex technical issues to specialized support teams when necessary
Work collaboratively with internal technical and operations teams

Requirements

Fluent German (C1 or native level)
Good command of English for internal communication
Previous experience in customer service or technical support is preferred
Strong problem-solving and analytical skills
Ability to work in rotational shifts, including weekends
Comfortable working in a fast-paced, process-driven environment
EU citizenship or a valid work permit for Portugal
Please note that an EU passport/nationality or a valid work permitfor Portugal is required to be eligible for this role.

This project supports multiple markets, including French, Italian, German, and Dutch.
German + English are mandatory for this role.