Search Engine / Technical Customer Service Representative (German Speaking)

Cbtalents; Lisboa; Presencial; EUR 11 171 - 13 380; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Paid training

Accommodation access

Resumo da oferta

Cbtalents is looking for a German-speaking Search Engine / Technical Customer Service Representative in Lisbon, Portugal. You will assist customers with technical inquiries, ensuring a high-quality support experience.

Responsibilities include providing support in German and English, troubleshooting issues, and documenting interactions. The position offers a fixed-term contract with a base salary of €1,100, performance bonuses, and health insurance.

Immediate accommodation available with all utilities included for a fixed cost.

Qualificações

• Fluent German required for customer support.
• Good command of English for internal communication.
• Experience in technical support preferred.

Responsabilidades

• Provide technical and customer support in German and English.
• Assist users with troubleshooting and account settings.
• Document customer interactions in internal systems.

Conhecimentos

Fluent German (C1 or native level)

Good command of English

Strong problem-solving skills

Ability to work in rotational shifts

Previous experience in customer service or technical support

Formação académica

EU citizenship or valid work permit for Portugal

Descrição da oferta de emprego

Search Engine / Technical Customer Service Representative (German Speaking)

Job Openings Search Engine / Technical Customer Service Representative (German Speaking)

About the job Search Engine / Technical Customer Service Representative (German Speaking)

Search Engine / Technical Customer Service Representative (German + English)

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026
Contract Type: Fixed-term contract (CDD – 6 months)

Working Schedule

• Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
• Saturday & Sunday: 08:00 AM – 05:00 PM
• Days Off: 2 rotational days off per week

Role Overview

We are looking for a German-speaking Search Engine / Technical Customer Service Representative to support users of a global search engine and digital services platform. In this role, you will assist customers with technical and account-related inquiries, troubleshoot issues, and ensure a high-quality support experience in a fast-paced, technology-driven environment.

Key Responsibilities

• Provide technical and customer support via phone, email, and/or chat in German and English
• Assist users with search engine tools, account settings, and technical troubleshooting
• Identify, analyze, and resolve technical issues related to digital services
• Accurately document customer interactions and solutions in internal systems
• Follow internal guidelines, procedures, and quality standards
• Meet productivity, quality, and customer satisfaction KPIs
• Escalate complex technical issues to specialized support teams when necessary
• Work collaboratively with internal technical and operations teams

Requirements

• Fluent German (C1 or native level)
• Good command of English for internal communication
• Previous experience in customer service or technical support is preferred
• Strong problem-solving and analytical skills
• Ability to work in rotational shifts, including weekends
• Comfortable working in a fast-paced, process-driven environment
• EU citizenship or a valid work permit for Portugal
• Please note that an EU passport/nationality or a valid work permitfor Portugal is required to be eligible for this role.

This project supports multiple markets, including French, Italian, German, and Dutch.
German + English are mandatory for this role.

• Base Salary: €1,100 (paid over 14 months)
• Performance Bonus: €135 (paid over 12 months)
• Complexity Allowance: €120 (paid over 11 months)
• Meal Allowance: 7.63 € per day
• Health Insurance: since day 1 (free after 6 months of contract.)
• Paid training
• International and multicultural work environment
• Career development opportunities within a global organization

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs